Job Description
The Administrative Support Level 2 role provides back-office support to Customer Service and performs ad-hoc tasks as needed. The role requires flexibility, attention to detail, and reports directly to the Team Manager for Manila.
The main goal is to provide back-office support and documentation, primarily focused on account setup and ensuring data integrity and accuracy. The role also includes support for billing-related concerns and performing ad hoc tasks as necessary.
Our ideal candidate has 2–3 years of experience in back-office support, with a background in billing, account setup, chat support, process documentation, and strong verbal and written communication skills. A team-oriented mindset is essential.
Duties and Responsibilites:
Responsibilities: (Main tasks cover ~80% of the employee’s work schedule)
Receive connection requests and add them into the Billing System Tool daily
Check the prospecting report daily to ensure all jobs are captured
Verify the daily list of jobs sent to meter readers against the AMAT Tool report to ensure all jobs are captured
Customer
Account Setup:
Add assigned meter numbers for the tenancy
Check if connections have been sent to the meter reader
Add charges to accounts
Update account information
Opening and closing reads (monthly)
ES Plus (backup)
Respond to email inquiries (backup)
Ad Hoc Tasks:
Word document formatting
Freshdesk administration
Add unallocated meters to accounts
Requirements.
Requirements
2–3 years of exposure in back-office support
Proficient in Word, Excel, Outlook
Adept in using Google Office Tools, SharePoint, and Microsoft Teams.
Decision-making and organizational skills
Bachelor’s degree in Business Administration or related field
Exceptional English communication, both written and verbal
Must be willing to work in Makati City, Monday to Friday, 5:00 AM – 2:00 PM
