Job Description

This position acts as the initial contact with Diagnostic Imaging Clients. Main areas of responsibility include verifies patient documentation; performs scheduling, registration and order placement for Diagnostic imaging studies in a timely manner; handles department communication and liaisons with many client types, (patients, physicians and healthcare providers); and ensures that all patient records are processed efficiently and managed with the utmost of confidentiality, accuracy and comprehensiveness. This position provides excellent customer service, demonstrating patience, kindness and caring in an environment with constant multiple demands.

QUALIFICATIONS
•Grade 12 diploma, plus 2 years post-secondary diploma in office administration-health services
•Minimum two-years' experience providing administrative support in a busy clinical setting
•Basic skill level is required for Excel, typing
•Intermediate skill level is required for MS Word, spelling, medical spelling and medical terminology
•Clerical testing may be required as part of the selection process
•Working knowledge of hospital patient processing systems and order placement (EPIC)
•A working history that supports good interpersonal relationships and demonstrated professional attitude and behaviour
•Previous booking experience
•Ability to communicate effectively and tactfully, both in person and by telephone
•Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
•Excellent organizational and problem-solving skills, with ability to set own priorities and work with minimal supervision
•Previous experience in radiology department preferred
•Good work performance and attendance record is essential

RESPONSIBILITIES
•Coordinates patient scheduling/booking, registration and order placement
•Handles all telephone inquiries promptly, efficiently and courteously
•Sorts, proof-reads all requisitions to ensure that required clinical information is complete and appropriate approval signatures are provided
•Verifies and updates patient information, validates OHIP cards and fields customer service inquiries by telephone
•Maintains confidentiality and release of information in accordance with hospital policy
•Other duties as assigned by Manager