Job Description

Implements the administrative offer by following procedures and policies.

Collaborates daily with the Account Executive and the Payroll Setup Consultant based in Switzerland, the client via the ticketing tool and 3rd parties.

Responsibilities:

Coordinates services by implementing the administrative offer, procedures and policies, monitors administrative tasks according to the contract, assists and guides clients in the application of administrative procedures and policies as required by legal institutions, maintains the level of services done until now.

In this respect, he/she must carry out the following actions:

• Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users;
• Initiating the first contact with the client after the service is contracted;
• Sending and explaining to the client the purpose of the power of attorney;
• Gathering all useful information required to set up the administrative option such as: policies, third parties, rules, specificities;
• Analyzing, setting, testing, drafting client responses via Front office and client stakeholders;
• Organizing online accesses and forms (if needed);
• Presenting the workflow of our administrative process;
• Presenting ADP organisation;
• Being able to explain and guide the client concerning the ins and outs of admin process if not clear at this point of the process;
• Assisting and guiding clients in the application of administrative procedures and policies as required by legal institutions;
• Helping on resolving online access issues; identifying issues and always finding solutions; keeping track of open tickets with third parties;
• Maintaining documentation for existing clients with missing data;
• Offering the best level of support to customers;
• Maintaining, developing and optimizing standard operating procedures;
• Keeping the front office team updated on a weekly basis.

Reports & Performance Metrics

• On time delivery of assigned clients, tasks;
• Quality control reports.

Training

• Swiss legislation ;
• SAGE, DECIDIUM, FLEXIFORM, SOP APPENDIX;
• E-LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX, SIEBEL, MEDALIA, WEBEX).

Knowledge and Skill Requirements

• An understanding of the client's trade, business and organization
  (Business administration and human resources);
• Proactive;
• Project management;
• Time management (three peaks in a year);
• Good interpersonal skills;
• Good oral and written communication skills English – minimum B2 level, German – minimum B2 level
• Analytical skills and ability to summarize;
• Organized;
• Rigorous;
• Team player;
• Dynamic and responsive.