Job Description

Posting number: 192687

Department: Department of Motor Vehicles

Division: Vehicle Services Administration

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Miscellaneous, Customer Service, Office and Administrative Support

Summary

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Vehicle Services/Titles & Registration - Mail In Title Registration Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of a Titles & Registration Specialist III

• Processes transactions to include, but not limited to, duplicate titles, issuance of registration cards and licenses plates, handicap placards and golf carts.
• Responds to routine inquiries from customers via mail, email, or telephone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research.
• Manage fleet account customers and the BMW employee program. Disseminate information and resolve problem resolution. Serves as support function for DMV Branch Offices.
• Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Maintains appropriate tracking system for customer inquiries. Reconcile transaction reports and maintains accurate cash drawers.
• Review documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

Examples of duties

Agency Requirements

• A high school diploma or equivalence.

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience.

Supplemental information

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.