Job Description

Posting number: 191781

Department: Department of Health and Human Services

Division: Eligibility, Enrollment, and Member Services (EEMS)

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administration, Administrative Assistant, Clerical & Data Entry, Health Services, Paraprofessional, Miscellaneous, Human Services, Customer Service, Organizational Development, Business, Office and Administrative Support

Are you the One? We are looking for an Administrative Specialist IIwho, under the direct supervision of the BabyNet Eligibility Supervisor, provides administrative assistance to eligibility staff to improve efficiency in the 25 day process and community relationships. Performs administrative duties such as: filling, mailing letter, and answering phone calls to families for upcoming evaluations, timely and accurate documentation in the BabyNet educational record as required, reviews eligibility paperwork for accuracy prior to evaluation date. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the South Carolina Department of Health and Human Services mission (the Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules and deadlines and completing job tasks effectively and efficiently.

• Assists clients in person or via telephone. Adheres to all BabyNet policies, HIPAA, FERPA and Medicaid Confidentiality rules. Must maintain punctuality with established schedules and exhibits exemplary customer service skills. Assists in maintaining both the BabyNet educational file and the electronic educational record for reach client. Contacts families and other community resources as needed to assure timeliness of intakes. Sends out letters and/or other required correspondences, as needed, to families referred to the BabyNet program. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Receives incoming requests for information regarding BabyNet program. Receives documents and forwards incoming correspondence to BabyNet Coordinators. Makes other referrals as appropriate and record requests as needed. Maintains Supplemental Security Income (SSI) requests and requests for information related to foster care/adoptive placement; responds to these request in a timely manner.
• Maintains, keeps, updates and replenishes inventory of needed forms, brochures, pamphlets, parent information packets and supplies for the local SPOE office. Maintains office equipment and promptly ensures request for technical assistance are placed when needed.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Maintains awareness of and complies with all agency policies, to include privacy, confidentiality, standards of conduct, and performance. Prepares reports as needed.
• Performs other related duties as assigned to provide support to the BabyNet SPOE Local Supervisor and intake/service coordinators in the region.
  
  

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Examples of duties

A high school diploma or equivalent and at least one (1) year experience in administrative experience.

A two (2) year degree may be substituted for the one (1) year of experience.

Additional Requirements:

• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Qualifications

• Must have basic computer skills to include knowledge of Word, Excel, email, internet browsers.
• Knowledge of office management skills.
• Must have excellent customer service skills and ability to communicate orally and in writing with state and local agencies as well as others in the community.
• Responsible for managing staff and adhering to all applicable federal, state confidentiality, Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) rules and regulations

Supplemental information

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.