Job Description

Posting number: 190835

Department: Department of Health and Human Services

Division: Eligibility, Enrollment, and Member Services (EEMS)

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administration, Administrative Assistant, Clerical & Data Entry, Health Services, Social Services, Miscellaneous, Human Services, Business, Office and Administrative Support

Are you the One? We are looking for an Administrative Specialist II who will provide administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

• Assists clients in person or via telephone. Screens applicants, makes appropriate referrals, answers questions & resolves problems. Adheres to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibits exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provides administrative assistance to eligibility staff to improve efficiency in case processing. Reviews incoming applications/reviews for completeness. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Maintains inventory of supplies/forms. Prepares supply order. Prepares reports as requested. Maintains filing system. Opens/date stamps/reads/research incoming mail and distributes to appropriate staff daily and prepares outgoing mail. Delivers mail between offices as directed.
• Performs emergency preparedness duties or activities as required.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Performs other duties as assigned.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Examples of duties

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Additional Requirements:

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Qualifications

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

Supplemental information

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.