Job Description

Posting number: 192640

Department: Department of Natural Resources

Division: Executive Office Division

Job classification: Administrative Specialist II

Posting type: Open

Categories: Customer Service

Summary

This employee will assist the Boat Titling and Licensing Section with the processing of watercraft and outboard motor transactions and the sale of hunting and fishing licenses.

Job Duties Include:

• Serving as a customer service representative at the window for boat/motor titling and registration transactions and/or the purchase of commercial and recreational hunting and fishing licenses, permits and tags.
• Answering the customer service phone line for boat titling and licensing.
• Opening and processing mail, to include applications for watercraft and outboard motors and commercial and recreational hunting and fishing licenses, permits and tags.
• Preparing documents for scanning and imaging.
• Ensuring documents are properly stamped, dated and coded.
• Scanning and imaging boating and licensing forms as required into the document management system.
• Maintaining issued equipment.

Examples of duties

A high school diploma and one (1) year of clerical experience or an associate degree. Selected positions may require the ability to type at a corrected rate of 35 words per minute.

Qualifications

Ability to type a minimum of fifty (50) words per minute. Prior customer service experience, experience in a processing/data entry environment or call center experience preferred. Experience balancing money or managing a cash drawer preferred. A general knowledge of office equipment and procedures to include computer experience. Ability to learn quickly, make sound judgment calls and solve problems related to job duties. Ability to communicate effectively with the public.