Agency
Dept of Health and Human Services
Division
Health Service Regulation
Job Classification Title
Administrative Specialist II (S)
Position Number
60053961
Grade
NC09
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
of Work
The Administrative Specialist II position supports the Adult Care Licensure Section (ACLS) by collecting, organizing, maintaining, analyzing, and reporting regulatory data associated with surveys, inspections, and enforcement activities. The role uses established information systems and operational processes to identify trends, monitor compliance, ensure data accuracy, and prepare statistical reports that support regulatory oversight and management decision‑making. Work includes compiling monthly, quarterly, annual, and ad hoc reports and assisting ACLS leadership and the Quality and Compliance Unit with data collection and documentation needs.
This position maintains accurate records for the administrative penalty process, processes required documentation, and monitors enforcement activities. This role also provides technical assistance to internal and external customers, maintains electronic and hard‑copy files, prepares regulatory correspondence, and performs data entry, record maintenance, and reporting functions to support the Section’s mission of protecting the health, safety, and welfare of adult care home residents.
Key Duties Include:
- Collect, organize, and maintain regulatory data from adult care home surveys, inspections, and enforcement activities.
- Analyze regulatory data to identify patterns, monitor compliance indicators, and support management decision‑making.
- Compile monthly, quarterly, annual, and ad hoc statistical reports for leadership and the Quality and Compliance Unit.
- Process and track administrative penalty actions by maintaining accurate records and monitoring enforcement timelines.
- Prepare and issue regulatory correspondence in alignment with established procedures and documentation requirements.
- Maintain electronic and hard‑copy records using designated information systems and standardized workflows.
- Enter, verify, and update regulatory and enforcement data to ensure accuracy, completeness, and consistency.
- Provide technical assistance and support to internal staff, external stakeholders, and adult care providers regarding regulatory processes and data needs.
- Coordinate with ACLS leadership, branch managers, and program staff to support data reporting, compliance monitoring, and regulatory documentation.
- Support the Quality and Compliance Unit by ensuring timely communication, reliable documentation, and consistent application of reporting standards.
Knowledge Skills and Abilities/Management Preferences
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Demonstrated experience collecting, organizing, and maintaining printed and electronic regulatory data to support program operations and compliance reporting.
Experienced using information systems and related software to perform data entry, verify data accuracy, and generate monthly, quarterly, annual, and ad hoc statistical reports.
Documented experience processing multi‑step administrative workflows, including tracking administrative penalties, maintaining enforcement records, and preparing regulatory correspondence.
Proven skill providing technical assistance to internal and external customers by interpreting program information, explaining processes, and supporting regulatory documentation requirements.
Demonstrated effectiveness compiling, summarizing, and reconciling program and enforcement information to support decision‑making within a regulatory environment.
About the Division of Health Service Regulation:
The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.
About the Adult Care Licensure Section:
The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.govResumes will not be accepted in lieu of completing this application
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha Walker
Email:
talentacquisition@dhhs.nc.gov
Whether you are interested in the arts, transportation, IT, the environment, public safety, healthcare or countless other areas, the State of North Carolina has an opportunity for you.
North Carolina State Government employs more than 81,000 people across the state in various agencies, branches and universities. Our careers are as diverse as the citizens we serve! We are seeking skilled and dedicated individuals from a wide range of educational and experience backgrounds.
Governor Josh Stein believes in the potential of our great state and its people. He knows that we can build a state and an economy that work for everyone. By investing in our public schools and giving students the tools they need to succeed, creating good jobs and raising incomes for the middle class, and strengthening our communities, North Carolinians can live and work in places they are proud to call home.
Working for the State of North Carolina can offer you the chance to effect positive change for our residents and visitors, take advantage of numerous benefit options and advancement opportunities, and work in an environment that values collaboration, creativity, innovation and diversity. Learn more about state government jobs at https://www.governmentjobs.com/careers/northcarolina.
