Job Description

This position may be located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.

This is a Temporary contract position filled by VIA GALT FOUNDATION.

Salary $17.00 a hour. There are NO STATE BENEFITS for this position.

GALT may offer some benefits.

Job-related travel is Occasional - Must possess a valid driver's license and must maintain required car insurance.

Minimum Qualifications:

• Requirements at this level consist of 24 months of clerical office experience, or an equivalent combination of education and experience

Job Responsibilities:

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
• Transfer calls to the appropriate personnel or department as needed.
• Provide basic information and answer routine questions from callers.
• Accurately document and enter system notes for each call interaction.
• Submit customer applications for In-Home assistance according to established procedures.
• Conduct occasional outbound calls or follow-up contacts as requested.
• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
• Attend required team meetings via Microsoft Teams video chat or in person.
• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
• Troubleshoot basic computer connectivity or system access issues when needed.
• Work collaboratively with team members while maintaining productivity in a remote work environment.
• Maintain confidentiality and professionalism in all communications and documentation.

If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

Announcement #: 26-BB180