Job Description

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11/16/2026 (11:59 PM ET)

2605977

Administrative Specialist

Pay Grade 12

Salary

$3,237.88 - $4,856.80 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

Finance & Administration Cabinet | Department of Revenue

Location

501 High Street

Frankfort, KY 40601 USA

Description

Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.

The Office of Registration & Operations has an opening for a Administrative Specialist in the Division of Registration, Data Quality Branch. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and occasionally in person to resolve tax matters.

As an Administrative Specialist for the Commonwealth of Kentucky, you will receive the direction, and the training to effectively manage compliance data imports, generate letters to taxpayers, and review various forms of correspondence for the Data Quality Branch, including returned mail, emails and letters received from taxpayers.

Responsibilities include, but are not limited to:

• Under supervision, assesses compliance cases to ascertain tax account liability, evaluates errors, omissions, and discrepancies identified by the Division from various sources, and records appropriate notes in the compliance cases.
• Processes and investigates returned mail for the branch, utilizing income tax database, driver's license, and Lexis Nexis as information sources. Documents the source and updates compliance cases with the researched data, reissuing correspondence as required.
• Evaluates and prioritizes relevant worklists, carrying out administrative tasks promptly and accurately. Additionally, acts as a backup for other web response boxes within the Division with minimal assistance.
• Under supervision, conducts routine application updates and maintenance tasks in a timely manner with basic-level accuracy. Demonstrates basic knowledge of computer applications and the necessary maintenance procedures.
• Maintains inventory and office supplies to support daily branch operations. Monitors office equipment and reports necessary repairs, while also assisting in the collection and secure disposal of documents for shredding throughout the branch.
• Performs other duties as required.

Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws.
• Work will be performed mostly at a desk using a computer and telephone.
• Some travel for training and education.
• We offer opportunities for flexible work schedules.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: One year of professional, administrative, or business experience.

Substitute EDUCATION for EXPERIENCE: Additional education will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Additional administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title primarily perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Kevin Withers at Kevin.Withers@ky.gov or 502-564-7002.

An Equal Opportunity Employer M/F/D