Job Description

• Must be a US Citizen and eligible for government clearances
• High school diploma or associate degree or certification from an accredited business, secretarial, or technical school, junior college, or university.  
• Experience providing administrative support, including managing and organizing information.
• Familiarity with House or Senate operations preferred.

• Provides administrative and logistical support for the coordination and preparation of Member-elect briefing materials during New Member Orientation.
• Supports the New Member Orientation Volunteer Program by coordinating trainings, creating volunteer schedules, performing data entry, and preparing briefing materials.
• Assists CAO Advocates in supporting returning Members by researching Helix tickets and entering service requests.
• Develops and maintains internal Member-elect summary profiles to support Office Setup Briefings.
• Participates in quality control initiatives as needed.
• Supports passport operations including but not limited to photo operations and book cancellations for departing and returning Members.
• Provides assistance with space management operations including monitoring room usage and appearance of rooms after reservations.
• Projects a positive customer-focused, professional demeanor in all interactions.
• Performs other official duties and special projects as assigned by the Director of Transition, Deputy Director of Transition, CAO Advocate Supervisor, First Call Supervisor, or Customer Service Senior Director. 

• Knowledge of and ability to establish and maintain administrative processes and provide administrative support.  
• Skill in scheduling and coordination. 
• Skill in organization and priority management.

• Ability to analyze and troubleshoot problems and recommend appropriate solutions/changes. 

• Ability to establish effective working relationships with senior staff.  

• Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion.  

• All employees within CAO are expected to demonstrate the following general competencies: accountability, adaptability, collaboration, communication, customer orientation, knowledge of relevant policies, procedures, and processes, and problem resolution. 

• Ability to be a self-starter and detail oriented.