Job Description

This role is based out our Brockton, MA office- Niccoli Energy

Salary Expectations- 73,000-110,000

Lead Operations. Support Teams. Deliver Exceptional Customer Service.

At Niccoli Energy, we know that exceptional customer service starts with strong operational leadership. We're seeking a highly organized, customer-focused Administrative Service Manager to oversee the administrative functions of our Service Department, ensuring efficient operations, exceptional customer experience, and strong support for our technicians and customers.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys solving operational challenges, and has a passion for developing people and improving processes.

About the Role

As the Administrative Service Manager, you will coordinate the day-to-day administrative operations of the Service Department while ensuring a high level of customer satisfaction and departmental efficiency. You'll lead a team responsible for dispatching, inventory management, billing, payroll, and administrative support while partnering closely with field service personnel and other departments to drive business success.

What You'll Do

Lead and Develop Your Team

• Recruit, hire, train, coach, and develop Service Department administrative staff.
• Provide ongoing performance feedback and support employee growth and development.
• Foster a positive, collaborative, and customer-focused work environment.
• Coordinate work assignments, schedules, and payroll approvals.

Drive Service Operations Excellence

• Oversee the dispatching and scheduling of service technicians for installations, maintenance, emergency service calls, tune-ups, gas checks, and other service work.
• Ensure timely responses to customer needs through effective planning, coordination, and scheduling.
• Support cross-training efforts to maintain operational flexibility and coverage.
• Partner with field leadership to address productivity, quality, and customer service objectives.

Manage Financial and Administrative Processes

• Ensure accurate and timely service billing.
• Monitor inventory levels, purchasing activities, pricing, and equipment availability.
• Generate and analyze departmental reports, including productivity, callback, variance, and financial performance metrics.
• Maintain accounting controls related to billing, payroll, and inventory management.
• Assist with budget planning and financial management activities.

Support Customer Satisfaction

• Resolve customer concerns related to scheduling, billing, and service quality.
• Coordinate installations and communicate effectively with sales and service teams.
• Balance customer needs, operational priorities, and business goals to deliver an outstanding customer experience.

Promote Safety and Compliance

• Support a culture of safety throughout the organization.
• Assist with accident and injury investigations when necessary.
• Ensure compliance with company policies and operational procedures.

What You'll Bring

Required Qualifications

• High school diploma or equivalent.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and planning skills.
• Demonstrated commitment to exceptional customer service.
• Proficiency with computer systems and business applications.
• Strong analytical and problem-solving abilities.
• Ability to prioritize work, adapt quickly, and make sound decisions in a fast-paced environment.

Preferred Qualifications

• Two to four years of supervisory experience.
• Accounting or business administration experience.
• Experience in dispatching, service operations, logistics, or inventory management.
• Working knowledge of the petroleum, propane, HVAC, or energy services industry.

Key Attributes for Success

We're looking for a leader who demonstrates:

• Outstanding customer focus
• Strong troubleshooting and analytical skills
• Effective delegation and follow-through
• Excellent communication and relationship-building abilities
• Attention to detail and organizational excellence
• Flexibility and adaptability
• Sound judgment and common sense
• A commitment to accountability and continuous improvement

Why Join Niccoli Energy?

At Niccoli Energy, you'll join a team that is committed to delivering exceptional service while investing in the success of our employees. You'll have the opportunity to lead an essential operation, collaborate with dedicated professionals, and make a meaningful impact on our customers and communities.

We offer:

• A collaborative and supportive workplace culture
• Opportunities for professional growth and advancement
• Meaningful leadership responsibilities
• The chance to make a direct impact on customer satisfaction and operational success

If you're a proactive leader who enjoys building teams, solving problems, and delivering exceptional service, we encourage you to apply today.

Join Niccoli Energy and help drive the operational excellence that keeps our customers comfortable and our teams successful.