Job Description

Posting number: MHSD-228390-TA

Department: Metropolitan Human Services District

Job classification: ADMINISTRATIVE PROGRAM SPECIALIST-B

Posting type: Open

Categories: Administration, Miscellaneous, Human Services, Records Management

Summary

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Come join our dynamic team, where we change lives!

One of ten districts across Louisiana, MHSD was created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured, or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLLOWING COMPETENCIES:

Selected Core Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Selected Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Thinking Strategically: The ability to anticipate trends, understand context, and align actions with long-term priorities.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Examples of duties

Four years of experience in administrative services; OR

Six years of full-time work experience in any field plus one year of experience in administrative services; OR

A bachelor's degree plus one year of experience in administrative services; OR

An advanced degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

Some key duties as an Administrative Program Specialist-B are:

ECR/EHR Management

• Performs configuration, setup, and maintenance of modules, functions, and components of the ECR/EHR system.
• Develops end-user training plans for implementation by QDM staff.
• Develops policies and procedures for use and support of the EHR/ECR system.

Quality Improvement and Contract Monitoring

• Collaborates on the design of the ECR/EHR and Telemedicine infrastructure required to support agency performance and quality improvement.
• Prepare and analyze monthly reports on wait times to support MHSD planning recommendations
• Evaluates MHSD contracts based on established quality standards and makes recommendations for improvement.

Position-Specific Details:

Appointment Type: Probational

Compensation: The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service Test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Tanisha Alexander

MHSD Human Resources Business Partner

tanisha.alexander@mhsdla.org

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.