Job Description
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
- Analyze current administrative workflows to identify opportunities for automation.
- Develop, test, and implement automation solutions using tools like Excel Macros or Microsoft Power Automate.
- Create and maintain detailed documentation of automated processes and workflows.
- Train and support team members in transitioning to automated systems.
- Assist in generating automated reports and ensure data accuracy.
- Collaborate with the team to identify continuous improvement opportunities for process optimization.
- Oversees application and enforcement of the Attendance Control Policy for the Agent and Ramp workgroups ensuring 100% compliance with C23 discussion/ documentation and issuing attendance letters including termination. Oversees recruitment for Customer Service and Ramp Services including the onboarding, fingerprinting, medical and TSA/STA clearance processes
- Works closely with the Payroll Department to ensure consistency with coding and employee pay compensation
- Coordinates injury on duty follow-up, leaves of absence/return to work requests, medical clearance and CAR processing
- Constructs and facilitates both Ramp and Agent work schedule bids including vacation bids for both work group
- Create and enforce administrative and operational policies and procedures
- Creates and maintains formulated Excel spreadsheets to analyze trends and facilitate projects in key areas such as budgets, headcount forecasts, overtime spending and attrition logs. Investigates and resolves employee administrative discrepancies
- Prepares and participates in unemployment claim hearings. Coaches and counsels Agent/Support Staff and Management workgroups applying C3P and ACP/AMP when necessary. Completes ad-hoc analyses as required by department heads
- Must be able to work in a team environment with the ability to prioritize work and projects in order to meet deadlines and objectives
- Must have strong organizational and analytical skills
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Qualifications
Who are we looking for?
Requirements
- Minimum age of 18
- Bachelor’s degree or commensurate experience
- Two or more years of airline operational experience
- Demonstrated ability to communicate effectively both orally and in writing
- Possess the legal right to work in the United States
- Ability to read, write, fluently speak and understand the English language
- Supervisory experience, preferred
- Proficiency in Microsoft programs including Word, Excel, PowerPoint, and Outlook , preferred
- Advanced working knowledge of Excel including charting/trending and PowerPoint, preferred
- Ability to perform complex mathematical calculations and quantitative analyses, preferred
- Ability to understand and apply provisions of union agreement and company/federal regulations, preferred
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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