Job Description

Administrative & Operations Assistant, Banyan Living

This position is a key support role within the Banyan Living team, responsible for ensuring smooth post-listing operations with a strong focus on owner relations, financial coordination, and cross-functional communication. This role serves as the primary liaison between Banyan Living, Global Customer Services (GCS), Appointed Hosts (Estate Management Body or EMB) and Finance Teams, driving seamless collaboration between internal teams, property owners, and guests while upholding high service standards.

Core Responsibilities:

• Contract & Inventory Management: Maintain accurate records of contracts, handover documentation, and inventory status for all listed units.
• Owner Financial Support: Act as the main point of contact for owners regarding rental income, expenses, insurance, and admin funds-handling escalations and sensitive cases with professionalism and empathy.
• Finance Coordination: Liaise between EMB Finance and Banyan Living Finance to ensure smooth financial handovers and reconciliations.
• Cross-functional Communication: Proactively manage communications between Banyan Living, GCS, Appointed Hosts (EMB) and Finance Teams to support service delivery and timely issue resolution.
• ICT Support Liaison: Coordinate ICT-related requests including license and user account setup, database access (TimeShareWare or TSW), and ongoing IT issue resolution.
• EDM & Campaign Coordination: Maintain EDM databases and support the execution of owner-facing campaigns and administrative follow-ups.
• Quality Monitoring & Reporting: Assist in compiling and sharing monthly service quality reports to support ongoing improvement.
• General Administration & Office Operations: Provide day-to-day administrative support, including:

1. Handling TAF, EAF, PR/PO and related procurement and expenditure requests
2. Managing associate welfare, office supplies, and stationery
3. Maintaining general correspondence and filing systems
4. Supporting office administration tasks and scheduling as needed

Key Qualifications & Requirements:

• Strong organizational and administrative skills with high attention to detail
• Proven ability to handle financial documentation and coordinate between finance teams
• Excellent interpersonal and communication skills, with the ability to manage complex owner relations professionally
• Ability to collaborate effectively across departments and manage multiple priorities
• Competency in basic IT systems, databases, and liaising with tech support teams
• Demonstrated ability to work with sensitivity, confidentiality, and a guest-service mindset
• Must have prior experience in hospitality or residential rental operations, with a solid understanding of service standards, guest experience, and owner expectations in a managed property environment

Education:

• Bachelors degree in Business Administration, Hospitality, Communications, or a related field

Experience:

• Minimum 3-5 years in hospitality, residential rental, or property management (required)
• Familiarity with finance documentation and owner/guest support

Technical Skills:

• Skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfortable with system access, basic ICT coordination, and administrative platforms
• Able to use AI tools such as ChatGPT to enhance communication, create professional e-mail, and streamline workflows

Other Skills:

• Valid driving license and able to drive as part of job responsibilities

Languages:

• Fluent in Thai and English
• Chinese language is an advantage

Personality:

• Adaptable and flexible, able to work in hybrid (office + remote) environments
• Growth mindset with willingness to learn and improve continuously
• Strong critical thinking and problem-solving abilities
• Adventurous spirit, open to new challenges and experiences
• Effective communicator and team player
• Self-motivated and proactive attitude