Job Description

Date Opened: Tuesday, April 07, 2026 12:00 AMClose Date: Friday, April 17, 2026 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $59,134.00 - $73,917.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

The Passenger Vehicle for Hire’s Administrative Officer is responsible for overseeing the Passenger Vehicle for Hire (PVH) team with enforcement of the city’s PVH ordinance. The ordinance applies to over 95 companies and 1800 drivers and vehicle owners that operate taxicabs, limousines, town cars, para-transit vehicles, shuttle vans, and contract vehicles. This position is primarily responsible for overseeing the processing applications for all driver and vehicle permits.

Major Duties and Responsibilities:

· Supervise a small team (approx. 3-4 employees), overseeing vehicle permitting and safety compliance, ensuring adherence to performance and regulatory standards.

· Conduct performance evaluations and provide ongoing feedback, coaching, training, and disciplinary action to support staff development.

· Coordinate and schedule appointments for permit applications.

· Interview applicants and review submissions for completeness and compliance.

· Perform local background checks and make approval or denial decisions based on documentation.

· Provide administrative support for monthly board meetings and driver training programs.

· Represent the department by presenting at public hearings, city council meetings, and safety committees.

· Conduct vehicle inspections and issue required decals.

· Audit applications, background checks, and inspection processes to ensure compliance.

· Prepare and maintain reports related to permitting and safety operations.

· Perform additional duties as assigned.

· Maintain flexibility to meet potential shift work requirements.

Minimum Qualifications:

• High School Graduate or equivalent with at least three (3) years of related experience

OR

Associate degree with one (1) year of related experience.

Knowledge, Skills, and Abilities:

• Strong organizational skills
• Ability to learn and understand city ordinances as it pertains to the program
• Supervisory principles, practices, techniques and evaluating staff performance
• Ability to work independently and handle dynamic timelines
• Ability to come up with proactive solutions and critical thinking
• Ability to plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, staff, and the public
• Excellent verbal and written communication skills, interpersonal and customer service skills, and maintaining a professional attitude/disposition
• Ability to ride in taxicabs to verify taximeter accuracy

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required.

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, etc.); and frequent exposure to computer screens, files, and phone. Some work is performed outdoors in cold and hot temperatures. This position has no ability to be tele-work.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click hereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.