Job Description

Administrative Officer

Salary: £25,000 per annum

Location: Based in Glasgow or Lanarkshire, with hybrid working arrangements and 2 days a week in the office

Contract/Hours: Permanent / Full Time – 35 hours per week

Closing date for applications is midnight of Sunday 20th September and interviews are provisionally scheduled for Tuesday 29th September

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers
• As part of our commitment to staff wellbeing, you’ll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

As an Administrative Officer, you’ll be a valued member of our Business Support team based at the Scotland Head Office in Glasgow. Your work will ensure the Scotland Leadership Team receives high quality, reliable support — enabling them to guide and strengthen over 85 children, young people and family services across Scotland.

This is a varied and purposeful role where you’ll provide a wide range of administrative support to all members of the Scotland Leadership Team and across departments, building strong working relationships with colleagues and external partner agencies. You’ll act as the main contact for Scotland’s contract management process, ensuring all Children’s Services contracts are completed, signed off and returned.

Your responsibilities will also include supporting Operational Directors with diary management, collating and updating records on a monthly or quarterly basis, supporting all aspects of meeting admin including minute taking for operational and HR meetings, maintaining office supplies and services, reception cover, raising purchase orders, and following financial processes for invoice payments.

About the Service

Our Scotland Head Office provides central support to more than 85 Children’s Services across the country. These services work with children, young people and families in a wide range of settings, offering practical help, emotional support and specialist interventions. The Business Support team plays a crucial role in keeping these services running smoothly by ensuring leaders and practitioners have the information, resources and administrative support they need to deliver high‑quality, child‑centred practice.

What you do could make a difference

It’s a great opportunity to build your administrative experience while providing a valued support service to a friendly, welcoming team. You’ll be the first point of contact for internal and external visitors, helping everyone feel supported and ensuring they have a positive experience. It’s a role that brings real job satisfaction and a strong sense of purpose.

As an Administrative Officer, you’ll:

• Bring a calm, professional and intuitive approach to your work, handling tasks with sensitivity and confidence.
• Communicate clearly and warmly, always aiming to deliver an excellent standard of customer service.
• Work efficiently and stay organised, meeting deadlines in a fast‑paced environment.
• Show enthusiasm for learning new processes and share good practice with others.

Let’s talk about you

• Business Administration S/NVQ is welcome but not essential — relevant experience is equally valued.
• Highly organised, with strong attention to detail and the ability to work to tight deadlines.
• Confident in taking responsibility for your own tasks and leading on specific pieces of work when required.
• Skilled in using IT systems including SharePoint, Excel, PowerPoint, Outlook and bespoke databases.
• Experience providing administrative support to senior managers, often managing competing priorities.
• Fully committed to achieving the best outcomes for children and young people.
• Able to handle confidential and sensitive information with professionalism and discretion.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Contact: Please submit an application via our careers page. If you have any further questions, you can contact Laura McCarthy at recruitmentservice@actionforchildren.org.uk quoting reference 13643

Diversity, equality and inclusion

We work hard to create an inclusive environment. One where individuality is celebrated and where everyone feels valued and supported. Because when we come together, with skills like yours, we’re capable of amazing things.

We actively encourage applications from people with Black, Asian and Minority Ethnic backgrounds and people with a disability, as these groups are under-represented within Action for Children.

Want to get to know Action for Children better?

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