Job Description

Administrative Officer

Responsibilities

General Administration:

• Manage bookings, rescheduling, cancellations, and process refunds as needed.
• Monitor and respond to client emails promptly and accurately.
• Handle incoming phone calls professionally from clients in Thailand and Australia.
• Create and update client CVs as required.
• Review and verify client documents for accuracy and completeness.
• Draft employment letters for clients.
• Organize and maintain visa-related photo albums.
• Post articles on the company website.
• Collect and organize ABN, ACN, and ASIC Extracts.

Visa & Finance Support:

• Draft and maintain accurate agreements and invoices.
• Assist clients with OVHC, OSHC, and RPL applications, including document verification and submission.
• Input visa details from immigration emails into Leap systems and update records in the immigration portal.
• Request and process movement records and AFP checks.
• Research and provide information related to Market Salary Data (MSD).

Preferred Skills & Qualifications:

• Strong attention to detail (Required)
• Ability to work efficiently under pressure and meet tight deadlines (Required)
• Excellent time management and organizational skills (Required)
• Ability to handle multiple tasks simultaneously (Required)
• Effective written and verbal communication skills
• Open-minded and adaptable to change
• Strong problem-solving skills
• Responsible, dependable, and proactive
• Proficient in Microsoft Word, PowerPoint, and Excel
• Fluent in English (spoken and written); TOEIC score 750+ or B1/B2 proficiency equivalence
• Knowledge of Australian visa processes and Xero is a plus