Job Description

Position Summary: To provide the best orthopedic care available by following best medical care practices and physician protocols. Deliver a high volume of orthopedic care by optimizing the provider-patient contact time ensuring all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition. Participate in the patient’s care, receive all appropriate information, scripts, patient education materials, etc., while adhering to their care plan per the provider’s instructions and protocols. Also responsible for performing secretarial duties for physician, which include monitoring and responding to all voicemails, emails, faxes, phone calls and patient cases in the EMR system.

Key Responsibilities:

• To provide excellent customer service to all patients, visitor and coworkers.
• To be organized and detail oriented and able to conduct oneself in a professional and positive manner on a consistent basis during challenging situations.
• Prepare all patient charts in Athena for visit by ensuring that all pertinent records, test results, imaging and referral information is available in the secure drive or securely transported to the necessary location.
• Ensures that zones are adequately stocked for the clinic, including medical supplies, injectables and patient information brochures or handouts.
• Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol and completes the mandated MIPS intake.
• Prepares patient for visit with provider by removing sutures, staples, dressings, etc., having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents.
• Assists the physician during visit with injections or office procedures.
• Prepares prescriptions, excuse notes, referrals and patient education materials.
• Ensures that the patient understands the physician’s instructions for sample medications and follow-up care.
• Ensures all DCW25 work comp status forms are completed; a copy is provided to the patient and originals are returned to front desk staff for submission to WC department.
• Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.
• Clean zone and exam rooms, ensuring red bags and sharps boxes are replaced if applicable
• Re-stocks all exam rooms and MA station for the next day clinic.
• Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations.
• Handle inter-office correspondence sent to their Provider.
• Opening and distribution of mail for Physician.
• Maintaining Physician’s files.
• Maintaining Physician’s schedule.
• Answering all phone calls and voicemails for their Provider’s practice.
• Creating patient cases in Athena.
• Scheduling of appointments, depositions, conferences, etc.
• Liaison between Physician and patient.
• Preparing letters of excuse from work or school.
• Triaging of patient calls.
• Facilitating patient interaction with other FOI departments.
• Completing Disability Forms for patients.
• Making travel arrangements for Physicians, if applicable.
• All other duties assigned.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy