Job Description

Posting number: 27-00274

Department: Social Services

Job classification: Administrative Manager

Posting type: Open

Categories: Social Services

Summary

Customer Experience: It’s Our Business, It’s Our Passion.

The Department of Social Services is an organization dedicated to serving the community. Our Mission is to provide advocacy and excellent services that encourage self-sufficiency; preserve and restore families; and protect the well-being of children, senior citizens, and people with disabilities. We have a culture that is invested in making a meaningful difference by providing quality customer service, recruiting a strong workforce, incorporating efficient business practices, and partnering with our community. Looking for a career in an organization that has a positive impact in the community? The department is seeking a dedicated team player who wants to be part of a culture of high performers who strive to make contributions to those in need.

What You Do and How You Do It:

The Chesterfield-Colonial Heights Department of Social Services is seeking an experienced Administrative Manager who will be a leader in the organization. You will be responsible for providing oversight and supervision to a team that provides services to the department’s daily operations with administrative support, building operations, facilities maintenance, fleet management, help desk support, technology, safety services, and system coordination. You will be responsible for leading the Department in business innovation and efficiency procedures that include overseeing and managing data security processes, data dashboards, data collection, benchmarking, and productivity reports to the executive leadership team, monthly, annually, and as requested. You will also lead the department in automation support for state and local applications, acquisition and oversight of hardware, and software for social service programs. You will facilitate projects, meetings, and trainings related to information and data systems and collaborate, communicate, and actively work with internal customers, vendors, County, and state partners to support the department’s mission and business operations.

While this position has a large technology management function, it equally requires oversight of the agency’s building operations, facilities maintenance, fleet management, and safety protocols and procedures in accordance with the County’s Risk Management policies. You must have a working knowledge of principles and practices of business and project management to facilitate strategic planning, resource allocation, and coordination of people and resources and be able to effectively conduct difficult root cause analysis to identify solutions to systems and operational gaps, evaluate data, make recommendations, and develop/implement a plan of action for a variety of complex issues related to the overall operation of the department. Perform other work as required.

Here's What You Need:

• Associate’s degree in business administration, accounting or related field supplemented with related experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities required.
• Considerable knowledge of agency, department or section administrative and program practices, policies and procedures; and management principles and practices.
• Demonstrated ability to interpret, apply, and manage others on administrative and program policies, procedures and services; train others; provide leadership and guidance to others; manage others who are supervising staff; prepare budget and financial data; evaluate office services and administrative procedures; make presentations; set objectives and determine how work will be accomplished to ensure effective office support operations; and to promote good working relations and create customer service and positive public relations.

We’re Looking for Ideal Candidates Who Have (Preferred Qualifications):

• Experience managing and supervising professionals involved in social services programs preferred.
• Bachelor's degree in business or public administration, accounting, finance, or a related field preferred.
• Considerable amount of increasingly responsible project management, personnel, building operations management, planning, program evaluation, and technology services management or related analytical experience in the assigned area of responsibility to include supervisory experience is preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, and public relations skills with an ability to influence and impact change.
• Ability to demonstrate exceptional critical thinking and attention to detail, process improvement skills, risk management, organizational management, data analysis, data reporting, and decision-making skills.
• Computer competency required, with competency in MS Word, Outlook, Excel, Power BI, etc. preferred.
• Exceptional ability to establish and achieve performance goals.
• Strong ability to work with internal and external collaborative partners and leverage those relationships to achieve business goals.

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check, CPS registry check and education/degree verification required.

Realistic Job Preview

We’ll be honest—this is an intense role. While the job comes with meaningful opportunities to lead innovation and improve daily operations, it is also very demanding, complex, and requires the ability to successfully balance competing priorities that often require multiple internal and external stakeholders. You must be able to thrive in a fast-paced, high-expectation environment. Your oversight of technology, building operations, fleet management, and safety means that your work touches every team in the organization. The ability to prioritize and mitigate risk is essential. You may start your day by reviewing our fleet inventory and quickly have to pivot to provide essential data to the executive leadership team with a tight deadline. If you need predictability, this job will feel overwhelming to you. If you enjoy variety and complexity, you will thrive in this role. Your team handles the day-to-day functions of technology and building management; however, you are responsible for setting performance goals, ensuring policies are followed, and identifying and correcting operational gaps. This means that you must be comfortable with having difficult conversations and holding your team accountable for outcomes, deadlines, standards and compliance obligations. When the Operations and Technology Services team runs smoothly, the entire agency provides better customer service to the public. When things aren’t running smoothly, the agency will be counting on you to identify solutions, develop a plan to fix problems and guide the solution. It can be stressful, but you will see tangible outcomes and directly contribute to the agency’s impact on the community!

What’s In It For You:

If you are passionate about making a difference in the community, join our team. We offer competitive a compensation and benefit package, including the Virginia Retirement System defined benefit plan. We work hard to achieve our mission, but we also value work-life balance through paid-time off and flexible work schedules. We support professional development through career development plans, tuition reimbursement program, our award-winning learning and development programs, and opportunities for advancement within the organization.

This position manages Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required and leading the Emergency Shelter Team.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit for the Public Student Loan Forgiveness Program (PSLF)?

Qualifications

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Supplemental information

Social Services