Job Description

GOLD’S GYM | TAMPA GAS WORX

Part-Time Administrative Coordinator

Location: Gold’s Gym – Tampa Gas Worx, Tampa, FL

Position Type: Part-Time | In-Club

Schedule: Flexible availability.

Reports To: General Manager & Club Management

Position Overview

Gold’s Gym Tampa Gas Worx is seeking a highly organized, detail-oriented, and self-motivated Part-Time Administrative Coordinator to support daily club operations, membership account management, and member communications.

This position is designed to provide dedicated administrative support during weekly operating hours, ensuring membership requests, incoming inquiries, and prospective member communications are handled promptly, professionally, and accurately.

The ideal candidate is dependable, efficient, comfortable working independently, and capable of managing multiple administrative responsibilities while maintaining the high standards of professionalism and member service associated with the Gold’s Gym brand.

Key Responsibilities

Membership Account Administration

• Review, respond to, and process membership freeze requests in accordance with established club policies and membership agreements.
• Review, respond to, and process membership cancellation requests, ensuring proper documentation and adherence to applicable policies and procedures.
• Respond to member inquiries regarding billing, membership agreements, account status, and general club policies.
• Maintain accurate membership records and ensure all account updates are properly documented.
• Identify and escalate complex membership concerns, disputes, or requests requiring management authorization.
• Ensure outstanding membership requests are appropriately tracked and communicated to management when additional follow-up is required.

CRM Management & Lead Communications

• Monitor and manage incoming communications through the club’s GROW (GHL) CRM platform.
• Respond promptly and professionally to incoming text messages, prospective member inquiries, and sales leads.
• Provide accurate information regarding membership options, club amenities, services, and promotions.
• Maintain consistent communication with prospective members to support lead engagement and conversion opportunities.
• Document all member and prospect interactions accurately within the CRM.
• Coordinate with the sales and management teams to ensure prospective members receive appropriate follow-up.
• Assist with scheduling club tours, membership consultations, and other prospective member appointments as needed.

Administrative & Operational Support

• Provide general administrative assistance to the General Manager and club leadership team.
• Maintain organized digital records, correspondence, and membership documentation.
• Monitor designated administrative communication channels and ensure timely responses.
• Assist with data entry, reporting, document preparation, and record maintenance.
• Track outstanding administrative tasks and provide management with updates regarding completed and pending requests.
• Support additional administrative projects and operational assignments as directed by management.
• Maintain confidentiality when handling member information, financial records, and internal club communications.
• Other duties as assigned by Leadership

Qualifications & Requirements

• Previous experience in administrative support, customer service, membership services, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities independently.
• Comfortable working with CRM platforms, membership management systems, email, and general office software.
• Ability to handle sensitive member concerns professionally and with discretion.
• Strong problem-solving skills and the ability to recognize situations requiring management involvement.
• Dependable, punctual, and committed to maintaining consistent weekend availability.
• Previous experience in a fitness facility or membership-based business is a plus, but not required.

Schedule & Work Environment

• Part-Time: 20-25 hours per week, Flexible availability
• In-Club Position: All scheduled shifts must be performed on-site at Gold’s Gym Tampa Gas Worx.
• Must be able to work independently and maintain productivity with limited direct supervision.
• Additional administrative hours may be available based on operational needs and management discretion.

Performance Expectations

Success in this position will be measured by:

• Timely and accurate responses to membership freeze and cancellation requests.
• Consistent management of incoming GROW (GHL) CRM messages and leads.
• Accuracy and completeness of membership account documentation.
• Effective communication and timely escalation of unresolved member concerns.
• Completion of assigned administrative responsibilities within established deadlines.
• Reliability, professionalism, and consistent adherence to club policies and procedures.

Why Join Gold’s Gym Tampa Gas Worx?

Gold’s Gym is a globally recognized fitness brand with a longstanding history of excellence in fitness and bodybuilding.

At our Tampa Gas Worx location, we are committed to providing an exceptional member experience through operational excellence, accountability, and a strong team culture.

This position offers the opportunity to contribute directly to the success of our club while gaining valuable experience in membership administration, customer relationship management, and fitness industry operations.

Gold’s Gym Tampa Gas Worx is an Equal Opportunity Employer.

Compensation & Performance Review

• This position offers a starting rate of $18.00 per hour, subject to an initial 90-day probationary period.
• Upon successful completion of this period, leadership will conduct a formal performance evaluation based on established key performance indicators (KPIs), job responsibilities, and overall contributions to the organization.
• Based on the outcome of this evaluation, the employee may be eligible for a compensation increase, at the discretion of leadership. Any adjustment in compensation is performance-based and is not guaranteed.

Compensation: $18.00 per hour

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!