Job Description

Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way.

Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)

Position Summary

The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.

This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Administrative & Financial Coordination

• Oversee accounts receivable and accounts payable processes
• Validate billing accuracy and resolve complex discrepancies
• Generate and manage purchase orders
• Maintain accurate and up-to-date customer records
• Develop and present administrative and operational reports to Plant Management
• Identify process improvement opportunities and implement controls

Operational Coordination

• Act as a liaison between production, planning, logistics, and quality teams
• Participate in operational meetings (production reviews, planning meetings, etc.)
• Align operational priorities based on customer requirements
• Identify bottlenecks and propose process improvements
• Support execution of continuous improvement initiatives

Management Support

• Prepare executive-level reports and performance metrics
• Support decision-making with data-driven insights
• Coordinate schedules, meetings, and cross-functional initiatives
• Assist with special projects as assigned by Plant Management

Qualifications

Education

• Bachelor’s degree in Business Administration, or related field (preferred)

Experience

• 4–6 years of experience in:
• Administrative operations within a manufacturing environment
• Customer service or order management
• Cross-functional coordination
• Experience in industrial or manufacturing companies strongly preferred

Technical Skills

• Advanced Microsoft Excel (data analysis, reporting)
• ERP systems experience (SAP, Oracle, or similar)
• Billing and administrative process management
• Understanding of manufacturing operations and workflows
• Familiarity with KPIs such as OTIF, delivery performance, and order accuracy

Core Competencies

• Strong customer focus
• Effective communication and interpersonal skills
• Analytical thinking and problem-solving
• High level of organization and prioritization
• Ability to work under pressure
• Proactive mindset and ownership
• Cross-functional collaboration
• Decision-making capability

Working Conditions

• On-site role within a manufacturing plant environment
• Frequent interaction with operational teams
• Fast-paced, high-demand environment
• Exposure to operational pressure and deadlines