Job Description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Coordinate the Maintenance services, and other Ad Hoc Work as requested by our customers. Also assist in sales by creating strong relationships with the customer to meet and/or exceed their expectations in an efficient and cost-effective manner.

Duties and Responsibilities

Primary Responsibilities:

• Maintain, accept, reply, and update systems information as required
• Locate and hire contractors to complete specific work requested by customer.
• Follow-up with Subcontractors on work progress and communicate results to the customer.
• Assist with regular monthly billing. Follow up with contractors regarding invoicing and contracts, WSIB, etc.
• Upon completing the job, collect all required documentation (sign off or photos) including invoices from the subcontractor in order to complete the Billing process.
• Process invoices from contractors and bill the customers according to UCSL’s accounting procedures.
• Ensure health and safety compliance.
• Work on systems and complete all work orders
• Review all inbound requests and work orders and distribute accordingly to the appropriate personnel, follow-up to ensure all requests have been revised, completed, confirmed.
• Follow-up on work status
• Work closely with accounting to ensure billing is done on a timely and accurate basis
• Support National Services team, attend weekly meetings, complete monthly Quality Report.
• Create quotations required for your manager.

Customer Service:

• Ensure customer is always satisfied with quality of service being performed in their location.
• Respond immediately to all customer concerns and requests.
• As a United representative, project a professional image in your day to day interactions with customers, including but not limited to (UCSL dress code, communication etiquette, preparation for meetings, timely responses, follow-ups and sense of urgency.

Technology & Assets Responsible for managing business using United technologies provided (Salesforce/SAP/Outlook). Responsible for asset management

Additional Responsibilities: Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

Job Requirements and Expectation

• Available to address customer, and/or Subcontractors needs and concerns in a timely manner.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts as may be required.

Skills

• Intermediate financial knowledge
• Excellent customer service skills
• Strong verbal and written communication skills
• Superior time management and problem-solving skills
• Being proactive in dealing with daily issues and concerns
• Computer competency
• Ability to work independently
• Ability to exude positive attitude and promote a healthy work environment

Education/Experience

• Post-secondary education in Business Administration or related field

Minimum of 5 years’ administrative experience