Job Description

Do you enjoy being part of a collaborative team in a fast-paced environment? Better Homes and Gardens Real Estate The Masiello Group is passionate about supporting real estate agents throughout New England, and the Business Support Specialist role is at the heart of that mission across our 25+ offices in four states.

This role is a great mix of administrative support, tech troubleshooting, and marketing coordination. As the first point of contact, you’ll help create a welcoming, professional experience while keeping things organized, efficient, and moving forward. If you’re adaptable, dependable, and love being the person who keeps the office running smoothly, this could be a great fit.

What We’re Looking For:

We’re looking for a self-sufficient, dynamic, and solutions-oriented team member who brings a positive attitude and a smile to work every day. This role is perfect for someone who loves helping others, staying organized, solving problems, and keeping things moving in a fast-paced environment.

The right person is resourceful, dependable, a quick learner, and someone who genuinely enjoys learning new systems and skillsets. You enjoy figuring things out, communicating clearly, and being part of a team that gets things done with professionalism, care, and a can-do spirit.

You’ll work closely with the Sales Director and agents across the region to support transactions, office operations, systems management, training, and the overall success of the company.

This full-time, in-person position is based in our Nashua office with travel to our Atkinson office two days a week. (*Mileage will be reimbursed for travel to Atkinson.) We are currently considering candidates who reside within a reasonable driving distance of the office. Relocation assistance is not available.

* Candidates will be asked to provide three professional references in the final stages of the interview process.

What You’ll Do:

• Provide administrative and operational support to the Sales Director and regional agents
• Review listing and transaction documents for accuracy and completeness
• Manage data across real estate, marketing, and accounting systems
• Coordinate listing timelines, updates, and workflows to support smooth transactions
• Assist agents with systems, technology tools, and process-related questions
• Support onboarding and offboarding activities for agents
• Maintain marketing materials, listing information and compliance records
• Track licensing deadlines and required documentation
• Deliver training and support for agents across varying experience levels
• Help maintain efficient office operations and communication throughout the region and home office team
• Handle confidential information with professionalism and discretion

Who We Are:

The Masiello Group, a second-generation family company, has been a pioneering force in New England real estate since 1966. With over 25 offices across Northern New England, we stand as the largest residential real estate firm north of Boston, providing a comprehensive range of home services, from mortgage, title, home warranty, and relocation services. More homeowners trust our firm to sell their homes than any other real estate group in Northern New England. This means that our clients are working with the most skilled and experienced brokerage in the area, with a sustained level of 99% customer satisfaction year over year.

What We Offer:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Benefits may vary based on eligibility requirements and length of service.

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Sick/Personal Time
• 401(k) Retirement Plan with Company Match
• Flexible Time Off Program
• A Variety of Voluntary Benefits and Supplemental Insurance Options

Requirements

What You Bring:

• Experience with Canva and business-focused social media platforms
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• A proactive, problem-solving mindset and ability to work independently
• Proficiency with Microsoft 365 (SharePoint, Teams, Word, Excel, Outlook, OneDrive, Planner)
• Comfort managing numerous priorities in a deadline-driven environment
• Strong judgment, reliability, and follow-through
• Aptitude to quickly learn and troubleshoot common technology tools and systems
• Real estate or similar professional office experience, preferred
• Ability to demonstrate a high level of persistence, consistently following through on tasks and maintaining focus until all work is fully completed