Do you instinctively question how things work—and how they could work better?
Do you see inefficiencies as puzzles waiting to be solved?
Do you believe automation isn’t the future—it’s the present waiting to be optimized?
If that sounds like you, you might be exactly who we’re looking for.
What You’ll Do
At MoonTech, the Process Analyst is the force behind smarter, scalable operations. You won’t just document workflows—you’ll transform them.
Document, structure, and optimize company processes to build a scalable knowledge base
Analyze current (“as-is”) workflows and redesign improved (“to-be”) processes
Lead and support automation initiatives to streamline operations and reduce manual effort
Plan and initiate process improvement and change management projects
Research, test, and implement emerging tools and technologies (AI, CRMs, automation platforms)
Collaborate across teams to ensure process clarity, adoption, and continuous improvement
Translate operational gaps into actionable, efficient solutions
What You Bring
Minimum 2 years of experience in the relevant field.
Bachelor’s degree in Business Administration, Computer Science, IT, or a related field
Strong understanding of process documentation, project management, and workflow structuring
Familiarity with frameworks like RACI matricesand process mapping methodologies
Experience or strong interest in automation tools, CRM systems, and AI-driven platforms
Analytical mindset with a passion for efficiency and optimization
Strong communication skills with confidence in presenting ideas and collaborating cross-functionally
Ability to thrive in a fast-paced, dynamic environment
Why Moontech
MoonTech is a hub of innovation, relationship-building, and knowledge-sharing—powered by a diverse team spanning over 15 nationalities. As a leading Influencer Marketing firm in the MENA region, we thrive on creativity, continuous improvement, and building meaningful global connections.
Here, your work directly shapes how the organization operates and scales. You won’t just improve processes, you’ll redefine them.
ITCAN is the leading technology and digital marketing company in the MENA region that believes in the digital transformation of businesses. We are experts in e-commerce and provide transformative omnichannel technology and performance marketing for businesses to scale exponentially. Our operations have expanded to Saudi Arabia, Egypt, and India, since our inception in Dubai, UAE in 2015.
