Job Description

Posting number: OPH/SP/227154

Department: LDH-Office of Public Health

Job classification: ADMINISTRATIVE COORDINATOR 3

Posting type: Open & Promotional

Categories: Administration, Clerical & Data Entry

Summary

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The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a meaningful impact in your community as a vital member of the public health team! This position provides essential administrative and client support across a variety of health programs, including Reproductive Health, Immunizations, WIC, HIV, STD, TB, Genetics, and Vital Records. From assisting clients and coordinating appointments to maintaining critical records, supporting clinics, and participating in community outreach and emergency preparedness efforts, you’ll play an important role in helping individuals access the health services they need. If you’re organized, compassionate, detail-oriented, and ready to make a difference, we encourage you to apply!

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.

Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Managing Conflict: The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.

Solving Problems: The ability to discover solutions to problems.

Examples of duties

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

• Provide clerical support for the following programs, including but not limited to Reproductive Health, Immunizations, Sexually Transmitted Diseases (STD), Tuberculosis (TB), Women, Infants, and Children Supplemental Food Program (WIC), HIV, Genetics Program, Child Special Health Services (CSHS) and Vital Records.
• Answer/route telephone calls and greet visitors/clients. Interview and screen patients, in person, according to financial status to determine program eligibility.
• Assess and collect fees for services. Enter data into multiple computer programs.
• Schedule and maintain patient appointments for medical providers to ensure patients follow up according to nursing or medical plan.
• Serve as Local Deputy Registrar of Vital Records to local Vital Records Registrar.
• Issue certified copies of death certificates using pre-numbered banknotes in numerical order, ensure security and confidentiality of records and collect fees.
• Responsible for pre- and post- clinic activities, such, preparing clinic forms, posting patient charges, etc.
• Attend staff meetings, required training sessions, and conferences.
• Duties are performed under the supervision of the Administrative Supervisor 2 (AS-2).
• Participate in all emergency preparedness, planning and exercises in order to be rapidly mobilized and deployed at the Regional and/or State level following an event such as a hurricane, nuclear, chemical, biological weapons of mass destruction, natural and/or man-made disaster. Duties may be reassigned to accommodate Emergency Preparedness response activities. Performs duties assigned by the appropriate Incident Command (ICS) Staff Section Chief.
• Meet and maintain requirements to be an authorized driver. Ensure proper time entry and coding for payroll into LEO. Complete travel expense reimbursement requests via LEO.
• Maintain knowledge of complex federal, state, and agency program policies for multiple health services. Participate in community outreach events.

Position-Specific Details:

Location: Office of Public Health / Region 5-BRCO / Calcasieu Parish

Appointment Type: This position will be filled as a Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3262109005

Position Number(s): 50355401

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information:

Shambrielle Pooler

Shambrielle.Pooler@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.