Job Description

The primary function of the Administrative Claims Specialist is to provide administrative support to Claims Adjusters within the Property Unit.

RESPONSIBILITIES

• Process salvage paperwork, which includes retrieving incoming mail from the mailroom and sending appropriate documents and keys to salvage yards.
• Secure several required documents such as automobile titles from our customers and/or finance companies and securing Power of Attorney forms.
• Maintain effective follow-ups on pending files, advising customers of missing documentation required to process salvage titles to ensure salvage cases are moving on a timely basis.
• Assist the Total Loss adjuster in making calls to financial institutions to obtain Letters of Guarantee.
• Upon receipt of proper documentation, assign cases to our Salvage vendor for title processing.
• Issues claim loss and/or expense payments and handles overnight check requests. Will also issue hold-back payments when necessary.
• Alert management in cases where we should consider alternate means of disposal.
• Works within a team environment to support all the members of the team. Shows the ability to multi-task and prioritize assignments, based on their overall level if importance.
• Provides excellent customer service when dealing with external customers, as well as internal customers, both verbally and through written communication.

QUALIFICATIONS

• 1-3 years of Customer Service or Insurance background preferred.
• Analytical and problem resolution skills.
• Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, Internet).
• Working knowledge of ClaimsPro and ImageRight.
• Strong knowledge of customer service techniques and processes.
• Ability to perform with minimal supervision.
• Excellent interpersonal skills.
• Ability to multitask and work under pressure.
• Must possess excellent verbal and written communication skills.
• High School Diploma required.

SALARY RANGE

The pay range for this position is $42,000 to $55,500annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays.
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Annual 401(k) Employer Contribution.
• Free onsite gym and health center at our Woodbridge Location.
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance).
• Robust health and wellness program and fitness reimbursements.
• Various Paid Family leave options including Paid Parental Leave.
• Tuition Reimbursement.

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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