Job Description

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11/20/2026 (11:59 PM ET)

2605984

Administrative Branch Manager

Pay Grade 16

Salary

$4,740.32 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

Transportation Cabinet | Department of Vehicle Regulation

Location

360 E 8th Ave Ste 111

Bowling Green, KY 42101 USA

Description

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky.

By joining our Division of Driver Licensing as a Administrative Branch Manager in Warren County, you’ll have the opportunity to serve in a key leadership role responsible for the operational oversight of five Regional Driver Licensing offices. In this position, you will guide daily branch operations, support staff development, ensure consistent application of statewide policies, and foster a customer focused culture across multiple locations.

Summary of Responsibilities:

• Regional Operations Management and Oversight - Oversee the supervision and implementation of all staff and programs within the Region Branch ensuring quality customer service and efficient operations.
• Responsible for assuring compliance with Division and Cabinet policies and procedures.
• Responsible for conducting performance appraisals, approving leave requests and timesheets.
• Administrative Oversight and Program Compliance - Provide administrative oversight to regional office employees and supervisors through accurate interpretation and application of policies and procedures as required by law.
• Ensures proper administration of the Real ID requirements and driver licenses are issued in a secure, consistent, and compliant manner.
• Ensures staff receive appropriate training, coaching, and guidance to maintain compliance and operational consistency.
• Regional Office Facility Management and Workplace Safety Compliance - Ensures all leased regional office properties are properly maintained, safe, and fully operational to support employees and customers.
• Oversees facility conditions, identifies maintenance needs, coordinates with landlords and central office staff, and ensures compliance with workplace safety standards and regulations.
• Maintains proactive communication with office leadership to address facility concerns promptly and prevent disruptions to service delivery.
• Operational Analysis, Process Improvement, Administrative Reporting, Records Oversight - Analyzes branch operations and recommends policy and procedural changes to increase operating efficiency.
• Requests subordinates to research and compile administrative reports as needed and oversees the maintenance of all branch operating records.
• Employee Relations and Performance Management - Reviews supervisory subordinate's recommendations for disciplinary action, and investigates and takes appropriate measures consistent with laws, regulations, policies and procedures.

Ideal candidate will have experience in:

• Leadership experience — Demonstrated ability to lead, supervise, and develop staff in a multi site or high volume operational environment.
• Operational management — Experience overseeing daily operations, managing workflow, and ensuring consistent service delivery across multiple locations.
• Policy and compliance knowledge — Familiarity with applying statutes, regulations, and administrative procedures within a public sector or regulated environment.
• Performance management — Proven ability to monitor performance metrics, implement corrective actions, and support continuous improvement.
• Customer service leadership — Experience fostering a professional, customer focused culture and resolving escalated service issues.
• Communication and collaboration — Strong written and verbal communication skills, with the ability to coordinate effectively with regional and central office leadership.
• Problem solving and decision making — Ability to assess operational challenges, evaluate options, and implement sound, timely decisions.
• Organizational skills — Strong planning, prioritization, and time management abilities to support operations across multiple offices.

Benefits and Perks:

• Comprehensive health with optional dental and vision insurance.
• Retirement savings.
• Professional development opportunities and ongoing trainings.
• A collaborative and innovative work environment.
• Employee wellness programs.

Additional position information

This position primarily involves sedentary work performed in an office setting, including extended periods of sitting, computer use, and administrative tasks. The role may require minimal lifting of materials or equipment associated with routine office operations. Occasional travel with overnight stays may be necessary to support regional operations, attend meetings, or participate in training.

If you are looking for a rewarding career with a culture of employee involvement, where teamwork is the norm and measurement of performance is essential, the Kentucky Transportation Cabinet is for you!

We invite you to apply for the opportunity to allow you to expand your learning potential while providing a steady paycheck and benefits.

We look forward to reviewing your application!

Applicants must be currently authorized to work in the United States for any employer.

The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Five years of professional administrative experience.

Substitute EDUCATION for EXPERIENCE: A master's degree in public or business administration or a related field will substitute for one year of the required experience.

Substitute EXPERIENCE for EDUCATION: Additional administrative, business or research experience will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Carrie Anglin at carrie.agnlin@ky.gov or 502-330-5641.

An Equal Opportunity Employer M/F/D