Job Description

As an Administrative Assistant, you play a key role in creating a positive, welcoming experience for all guests. You’ll support daily operations while ensuring exceptional service and seamless coordination across teams.

Why Join Us

• Company Growth: Be part of a rapidly growing and successful organization.
• Customer Impact: Help deliver memorable experiences for our valued guests.
• Team Culture: Work alongside a passionate, customer-focused team dedicated to excelle

Benefits

We offer a competitive benefits package, including:

• 401(k) plan
• Health, dental, and vision insurance
• Paid time off
• Employee discounts, and more

Training & Development

We provide comprehensive, engaging training programs designed to support your professional growth and long-term career development.

About Hilton Grand Vacations

When you join Hilton Grand Vacations, you become part of a global team dedicated to helping owners and guests create unforgettable vacation experiences. As a leader in vacation ownership, we are committed to bringing our guests’ travel dreams to life.

Hilton Grand Vacations is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Hilton Grand Vacations is also committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact us.

Responsibilities

• Greet guests professionally in person and over the phone, ensuring a welcoming experience
• Verify guest eligibility for presentations in accordance with HGV standards
• Follow all procedures outlined in the Guest Reception Training Manual (SOP)
• Collaborate with Sales, Marketing, and administrative teams to ensure smooth operations
• Distribute and collect Guest Registration Forms and assist with guest inquiries
• Assign guests to Sales Representatives based on arrival order
• Maintain accurate and timely updates in the Concierge system
• Answer incoming calls, resolve guest inquiries, and escalate issues when needed

Qualifications

• Excel in providing an exceptional customer experience
• Enjoy face-to-face interactions with customers and associates
• Quickly learn computer systems
• Ability to work weekends and occasional holidays