Hartford HealthCare

Administrative Associate - Patient Relations

Hartford HealthCare  •  Hartford, CT (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Primary Location

Connecticut-Hartford-79 Jefferson St HH Bliss Wing (10064)

Job

Administrative Assistant

Organization

Hartford Hospital

Job Posting

Apr 13, 2026Administrative Associate - Patient Relations-(25158327)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.


This is a front-line, first impression position requiring a person who is customer-service oriented with a professional and positive attitude and image; while promoting a positive customer / patient experience. Dedicated to exceeding the expectations and requirements of internal and external customers. Puts the customer first. Establishes and maintains effective relationships with customers and gains their trust and respect. Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and seeks out opportunities to educate customers on internal procedures, expectations and resources. Uses patient information database system to access and to query patient information and provides information to the public according to departmental procedures and confidentiality standards. Optimizes the use of resources and tools to effectively and efficiently service the needs of our customers. Responsible for providing database management, administrative support and performing all related duties in a manner that ensures superior customer satisfaction. Works effectively with other departments to create and promote a healthy, high preforming work environment. Effective communication skills, self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of our H3W Leadership Behaviors. Follows instructions and procedures to perform tasks as assigned effectively. Reports to department Manager.

Qualifications

• High school diploma or equivalent required. Associates degree preferred.
• 1-2 years of customer service experience in a healthcare customer service setting required.
• 1-2 years administrative support and database management experience required.
• Strong computer technology skills including, but not limited to Microsoft Outlook, Microsoft Word, Excel, and PowerPoint.
• Bi Lingual fluency in English and Spanish required.
• High degree of confidentiality. Attention to detail.
• Excellent interpersonal skills with the ability to engage at all levels of the organization.
• Excellent communication skills both written and verbal. Excellent customer service skills.
• Ability to work effectively under pressure in a high volume work environment. Demonstrates the ability to be organized and flexible in stressful situations. Ability to manage multiple priorities.

• Ability to work independently with attention to detail yet uses good judgment in seeking advice when necessary. Time management and organizational skills.
• Required to come into work in adverse weather conditions, weekends, holidays and must be flexible to work various shifts whenever necessary to meet the business needs.
• Ability to sit for prolonged periods of time.We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

RegularStandard Hours Per Week20SchedulePart-time (2 - 39 hours)

Hartford HealthCare

About Hartford HealthCare

With 44,000 dedicated colleagues and a bold vision for the future, Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning 500 locations across 185 towns and cities, our comprehensive care-delivery system is built to serve every community, every day.

From world-class hospitals—including two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, and three community hospitals—to an expansive network of behavioral health services, multispecialty physician groups, urgent and virtual care, surgery centers, home care, senior care, rehabilitation, and mobile neighborhood health programs, Hartford HealthCare is there when and where it matters most.

We touch the lives of nearly 28,000 people every single day, delivering unparalleled care through our unique Institute Model—bringing together leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a unified, high standard of care at the most affordable cost.

Recognized nationally for patient safety and clinical excellence, Hartford HealthCare boasts Leapfrog A-ratings across all our hospitals—making us one of the safest healthcare systems in the country.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Hartford, Connecticut
Year Founded
Unknown
Social Media