Job Description

Job Location: Tony Hawaii Kona - Kona, HI 96740
Position Type: Full TimeJob

Summary:
Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Lead Responsibilities
- Lead, Coach, Teach, Mentor, Motivate & Encourage in a way that builds a team
- Train, supervise and monitor the performance of team.
- Assist in providing supervisor with constructive feedback regarding performance.
- Oversees the daily workflow to ensure that departmental policies and procedures are followed.

Essential Job Responsibilities:
- Repair Orders – Coordinate to ensure all RO’s are paid and closed.
- Warranty work – Prepares and reviews all warranty repair orders to be closed or claimed. Process claims for payment for all service contracts and PDI’s.  Prepare all the paperwork for warranty parts returns
- Payroll and Closing – Responsible to process payroll for the Service Department to include incentives for all valets, cashiers, and advisors.  Assist in processing month end procedures.
- Administrative- Compiles reports for ADV CSE/MPI and misc. service contracts and cash. Reconcile and clean the following schedules -jma, pdi, pcp, misc. svc contracts, and cash
- Ensuring that all of the guests that she comes into contact with (whether phone or in person) experiences our Ohana-like atmosphere and "The Best Place to Do Business”
-  Job Tasks:
-  Collecting cash and checks from guests, service advisors and parts dept.
-  Balancing the cash drawer to $300 and depositing DAILY.
-  Scanning and depositing checks to our bank on the internet.
-  Any check over $200 is processed in Cross-Check to receive authorization while documenting all pertinent information.
-  Processing Extended Warranty payments received from Managers (CAN/Assurant etc) while assisting rentals with the 3-day rule. Contacting ext-warr companies as needed.
-  Verifying with Tekion Cashiering that all claim payments are handled and sublet invoices are scanned and emailed, as necessary.
-  Scanning sublet invoices and repair orders with signatures for Parts Dept. Into Tekion
-  Ordering supplies when needed for Service
-  Assisting Service Advisors / Dispatch in setting appointments for Special Order parts (goal is 10 appointments per day). Clearly communicating with dispatch prior to setting appointment **
-  Assisting Service Advisors with CSI and Non- CSI Call Backs (goal is all vehicles completed prior day) to ensure complete satisfaction with most recent service experience
-  Assisting Pick Up and Delivery Process as needed

QualificationsRequired Skills/Abilities:
- Good verbal and written communication skills,
-  Ensuring that she executes all aspects of current AGE Training during her daily activities.
-  Ensuring a clear and consistent communication line with all associates that she deals with
- Ensuring all daily tasks are completed and any follow ups are communicated with Service Manager
- Excellent interpersonal and customer service skills
- Valid drivers license with clean driving record.
- Excellent customer service skills
Education and

Experience:
High School Diploma or equivalent and 2-3 year of directly related experience.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Lift up to530 pounds, as needed