Job Description

Location:TELUS Health Care Centre —Toronto (in-clinic position only)

Status Full Time Temporary (ending August 2027)

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest Life. Guided by our vision. We are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together.

Our team and what we’ll accomplish together

We are looking for enthusiastic customer service-minded individuals who want to work in a collaborative, friendly and supportive environment.
Join our team. One of the largest networks of Care Centres in Canada and help us shape the future of how Canadians engage with the healthcare ecosystem.

Under the direction of the Clinic Manager, you will be responsible for performing a variety of administrative and clerical tasks.

What you’ll do

• Greeting patients and managing patient intake. Answering and routing incoming calls
• Scheduling appointments for patients
• Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow) to ensure efficient operation and flow of work
• Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
• Maintain a high level of current product and service knowledge
• Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
• Respond promptly to questions and concerns from clients, employees and Physicians
• Maintain confidentiality and follows departmental guidelines
• Able to identify and document process shortfalls that present themselves and communicate issues to management
• Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
• Manage monthly inventory, supply check of office supplies and maintain office supply room
• Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians
• Participate in special projects and quality assurance initiatives
• Performing other related clerical activities and cross-functional responsibilities as assigned
• Performs other related duties

Qualifications

What you bring:

• High school diploma with a minimum of 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
• 1-3 years of Medical Office Administration experience
• Excellent communication skills, both verbal and written
• Attention to detail and great work ethic
• Very good computer skills and proficiency in Microsoft Office suite
• Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks
• Work autonomously and demonstrate initiative and good judgement
• Ability to be resourceful and proactive when issues arise
• Passion for working within a collaborative team and providing amazing guest experiences
• Must be upbeat, outgoing and positive
• Ability to work effectively within a team
• Problem-solving and apply guest resolution tactics
• Customer service experience (preferred)
• Reception experience (preferred)
• Health Studies (preferred)
• Experience with medical transcription (preferred)

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.