Job Description

A Carter Lumber Administrative Assistant in the Truss Plant is responsible for providing comprehensive administrative support with a focus on truss-related operations. This includes entering and generating quotes/orders for trusses, conducting confirmation calls, assisting sales reps and office staff, and delivering exceptional service to customers. This role requires ongoing communication with plant personnel to ensure truss orders are processed accurately and efficiently. A strong belief in the mission and goals of Carter Lumber is essential for success in this position.

Requirements:

• Excellent telephone and customer service skills.
• Strong organizational and planning abilities, tailored to a fast-paced truss manufacturing environment.
• Ability to multi-task and manage time effectively.
• Exceptional attention to detail, especially for processing truss-related orders and documentation.
• Outstanding written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Prior experience in customer service, preferably in manufacturing or construction-related fields.
• Onsite availability at the designated Truss Plant location.

Responsibilities:

• Generating accurate quotes and orders for trusses in the management system, ensuring correct specifications, quantities, and costs.
• Collaborating with truss plant personnel to forward orders to production departments, ensuring timely completion.
• Confirming truss order deliveries with clients and coordinating schedules with stores or contractors.
• Managing the administrative workflow to ensure smooth processing of truss-related paperwork.
• Answering office phone calls and directing inquiries related to truss operations.
• Assisting stores by providing accurate information on truss products, pricing, and lead times.
• Addressing and resolving issues such as delivery discrepancies or quality concerns by escalating to appropriate personnel.
• Preparing and assembling truss-specific reports for management review as requested.
• Performing clerical tasks such as data entry, filing, copying, and faxing, with a focus on truss orders and related documentation.

Benefits (full-time employees) 

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!