Job Description

Support the Executive Office by providing confidential administrative support to the Ownership, Managing Director and Executive Management team; greet and assist visitors; answer incoming calls to the Executive Office and handle guest complaints that come to the office.

Role and Responsibilities

• Perform clerical duties such as typing correspondence and reports, filing, and answering phones. Maintain and upkeep various filing systems, including vendor information where necessary.
• Schedules appointments, travel arrangements, reservations and conference rooms for Hotel Ownership/Management and/or his/her designate(s).
• Assist in the preparation of correspondences on behalf of Managing Director.
• Maintain an appointment calendar for the Managing Director and/or Exec Management.
• Liaise with Department Heads on a daily basis.
• Attend and participate in Management Team meetings, prepare and distribute minutes in a timely manner.
• Receive visitors and guests. Answer questions and concerns; follow through to resolution or refer to the appropriate manager.
• Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
• Review and respond to emails and voice mails for MD and Hotel Ownership/Management as per their direction.
• Compose and type routine correspondence based on organizational practice, policies and procedures at the direction of the Hotel Ownership/Management.
• Maintain a filing system and file hotel records, correspondence and other miscellaneous items.
• Maintain a professional working environment and attitude.
• Maintain and upkeep of all office equipment.
• Create PowerPoint presentations
• Assistance may be required by other departments and other duties as may be assigned by other Directors.

Salary

$52,000/year

Qualifications

• Ability to organize moderate amounts of business information and develop it into cohesive, professional reports and presentations, with little guidance.
• Detail oriented, extremely well organized, and able to manage time and multi-task to accomplish a multitude of tasks, with conflicting priorities and timelines.
• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
• This position requires someone with strong computer aptitude with strong knowledge of MS office applications.
• Must be self motivated, decisive, responsible and capable of working under stressful conditions.
• Ability to deal with highly sensitive and confidential material.
• Flexible shift availability including evenings, weekends and holidays.
• Must be an active employee in good standing with the company and employed for a minimum of 12 months

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.