Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Administrative Assistant to the Chief Information Security Officer (CISO) is a highly-trusted partner who enables the CISO to operate effectively across a complex, highly regulated enterprise. The role provides proactive operational, administrative, and coordination support while exercising discretion, sound judgment, and executive presence in all interactions.

This position functions as a critical role to the CISO—serving as a gatekeeper, trusted partner, and integrator across Information Security Services (ISS), Technology, Risk, Legal, Audit, and senior enterprise leadership across various business lines. Success in this role requires exceptional organizational acumen, anticipation of executive needs, and the skill to operate confidently in fast paced, high-stakes environments involving sensitive information.

What Success Looks Like

• The CISO’s time is optimized and focused on the most critical enterprise priorities
• Executive meetings are well run, prepared, and outcome driven with minimal friction
• Stakeholders experience timely, professional, and reliable interactions with the ISS executive office
• Sensitive matters are handled discreetly and appropriately with no surprises
• The ISS leadership team benefits from increased operational efficiency and clarity

Why This Role Matters

The Administrative Assistant to the CISO is essential to the effectiveness of the Information Security organization. In an environment of heightened regulatory scrutiny, constant threat evolution, and executive decision making, this role ensures the CISO can lead with focus, clarity, and confidence. The position requires trust, maturity, and judgment commensurate with supporting one of the organization’s most visible and high impact executive roles.

Key Responsibilities

Executive Support & Enablement

• Provide comprehensive administrative support to the CISO, including complex calendar management, travel coordination, expense reporting, and daily schedule prioritization
• Anticipate needs and proactively manage competing demands on the CISO’s time, ensuring focus on the highest value activities
• Prepare the CISO for meetings by coordinating materials, tracking follow ups, and ensuring readiness for executive level engagements

Stakeholder Coordination & Communication

• Serve as a primary point of contact for internal and external executive stakeholders, representing the CISO with professionalism, discretion, and sound judgment
• Coordinate communications across ISS leadership, business executives, and enterprise partners to ensure clarity, timeliness, and alignment
• Manage sensitive and confidential correspondence, information, and materials with the highest degree of integrity and confidentiality

Governance, Meetings & Cadence Management

• Plan, coordinate, and support executive meetings, including leadership team meetings, governance forums, and ad hoc executive sessions
• Track action items, decisions, and key deliverables, ensuring follow through and accountability across participants
• Support preparation for Board, risk committee, audit, and regulatory related meetings by coordinating schedules, materials, and logistics

Operational & Administrative Leadership

• Help manage the operational routine of the ISS executive office, including recurring deliverables, planning cycles, and leadership cadences
• Identify opportunities to improve administrative processes, workflows, and tooling to increase efficiency and reduce friction
• Act as a stabilizing presence during periods of high intensity, incident response, or executive escalation

Trusted Partner to the CISO

• Exercise independent judgment in handling inquiries, requests, and issues on behalf of the CISO
• Maintain situational awareness of ISS priorities, key initiatives, and leadership dynamics to provide informed support
• Uphold the CISO’s standards, style, and expectations in all interactions and communications

Qualifications

• High school diploma
• Typically five or more years of experience in administrative and support staff activities, preferably at the SVP, EVP, or C suite level
• Commitment to working in U.S. Bank Plaza building in downtown Minneapolis per the location expectations noted below

Preferred Experience & Skills

• Prior experience supporting a CISO, CIO, CRO, or equivalent risk/technology executive
• Familiarity with cybersecurity, technology, risk, or regulatory environments
• Proven to work independently with minimal direction in a fast-moving executive setting
• Keen situational judgment and diplomacy when navigating competing priorities and executive personalities
• Continuous improvement mindset with a bias toward proactive problem solving
• Demonstrated experience operating in large, complex, or highly regulated environments (e.g., financial services, technology, healthcare)
• Exceptional organizational, time management, and prioritization skills
• Proven skills in handling sensitive information and matters of discretion with professionalism and confidentiality
• Effective in not only written and verbal communications but in interacting confidently with senior executives as well
• Advanced proficiency with Microsoft 365 tools (Outlook, Teams, Excel, PowerPoint, SharePoint, Copilot)
• Bachelor’s degree or higher

Location Expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.