Job Description

We are looking for an experienced Administrative Assistant to join our Customer Support team and work closely with patients, healthcare providers, and internal teams.

In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution.

This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients.

Working Schedule:

• Full-time schedule: 5 days per week, 8-hour shifts.
• Evening schedule in Europe, aligned with US time zones (11:00 - 20:00 ET).
• Weekend shifts may be included, with days off during the week.

Requirements

• 2+ years of recent, hands-on experience in online customer support (latest role or current position)
• Proven experience handling inbound and outbound calls in English
• Ability to work in a high-volume environment
• Experience handling complex or sensitive cases
• Background in healthcare (education or hands-on experience working with medical institutions)
• Experience working with CRM systems with strong attention to detail and data accuracy
• Fluency in English (spoken and written)
• Ability to work primarily within US Eastern Time hours (EST)
• Availability for a 5-day workweek (schedule may vary depending on operational needs)
• Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)
• Ability to work under a B2B contract from Europe (excluding Russia, Belarus, and Ukraine)
• Strong communication skills with empathy and clarity
• Ability to stay calm and professional in challenging situations
• High level of responsibility and ownership
• Strong organizational and prioritization skills
• Ability to adapt to evolving processes and workflows

Preferred:

• Experience in healthcare, telehealth, or medical administration
• Experience working with patients, healthcare providers, or pharmacies
• Familiarity with prescription workflows

Responsibilities

• Handle incoming and outgoing patient communications (primarily phone-based)
• Resolve appointment, prescription, and support-related requests
• Coordinate with healthcare providers, pharmacies, and internal teams
• Manage cases end-to-end and keep patients informed
• Maintain accurate documentation in CRM/EMR systems
• Complete daily operational tasks within defined timelines

Why Join MEDvidi:

• A chance to contribute to a high-impact, product-driven company in the medical tech space
• Fully remote collaboration (Europe-based) under a B2B model
• Health insurance compensation after the probation period
• Sports & wellness compensation
• 19 paid vacation days annually
• 3 additional wellness days each year
• Paid sick leave for the first 5 working days

Ready to make an impact? Send us your profile - let’s build something meaningful together.