Job Description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

The Newcomer Information Centres are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achēv. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator and Information Counsellors at Achēv’s Newcomer Information Centre.

Key Responsibilities:
• Welcome and assist clients at the Front Desk in a professional and friendly manner
• Deliver excellent customer service to all clients and visitors
• Answer incoming calls and direct clients to appropriate staff and programs
• Accurately register eligible clients in OneClient; support clients with self-registration
• Maintain and enter confidential client information with a high level of accuracy and discretion
• Support the preparation and distribution of promotional and outreach materials
• Provide basic orientation to clients regarding Achēv services, with a focus on newcomer supports
• Participate in outreach activities and community events to promote available programs and services
• Assist team members and perform other administrative duties as required

Qualifications & Skills:
• Strong customer service skills with a client-centered approach
• High attention to detail and accuracy in data entry
• Proficient in Microsoft Office applications (Word, Excel, Access)
• Excellent communication, interpersonal, and time management skills
• Strong organizational and planning abilities
• Ability to multitask, take initiative, and meet deadlines in a fast-paced environment
• Adaptable, flexible, and capable of working both independently and as part of a team
• Knowledge of an additional language is an asset
• Access to a vehicle is considered an asset

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca