Job Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.

The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with Client and Account Managers from the local Health & Benefits business team.

To support the delivery of that strategy, you will:

• Process and analyse financial, membership, and invoice data to support programme design
• Manage RFPs with carriers/vendors, including preparation, distribution, and analysis of proposals
• Support client deliverables such as renewals, plan design, and reporting
• Handle queries from clients, vendors, and members, escalating when needed
• Assist with onboarding, enrolment processes, and data management (validation, cleaning, updates)
• Support policy renewals, claims management, and general administrative tasks
• Manage invoices, including validation, reconciliation, and commission tracking
• Ensure compliance with regulatory procedures and support coordination between clients, WTW, and vendors

What You’ll Bring

• Experience in health and benefits (ideally in consulting, insurance, or outsourcing environments)
• University degree (preferably in business or mathematics-related fields)
• Fluent in Spanish (Spain) with strong communication skills; good level of English preferred
• Experience in customer-facing roles and working with the Spanish market
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Strong organisational skills with attention to detail and ability to manage multiple tasks
• Problem-solving mindset with the ability to handle complex issues
• Customer-focused, proactive, and able to work independently with minimal supervision
• Team player with a collaborative and continuous improvement approach

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.