Job Description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Social Services Administrative Assistant
Location: Augusta, ME
Employment Type: Contract
Work Environment: On site / Hybrid (as applicable)

This contract position provides professional and technical administrative support to the Office of MaineCare Services (OMS) – Complex Case Unit (CCU) in Augusta, Maine. The CCU supports Maine residents by delivering timely, coordinated solutions to complex healthcare, financial, and placement challenges through collaboration with providers and community partners.
The Social Services Administrative Assistant supports CCU staff, clients, and stakeholders by conducting research and analysis, managing sensitive information, and providing high level administrative assistance to ensure efficient case resolution and program operations.

Key Responsibilities
• Provide professional and technical support to the CCU team, including attending meetings, capturing detailed meeting minutes, drafting correspondence, sending emails, faxing documents, and making phone calls.
• Research MaineCare eligibility and claims data to support case evaluation and present findings using a collaborative, team based approach.
• Review client applications for medical services to determine eligibility for assistance under applicable programs and policies.
• Develop, recommend, and implement new systems, procedures, or workflow improvements to enhance team efficiency and effectiveness.
• Conduct research on sensitive or complex matters and prepare special reports as needed.
• Respond independently to inquiries from public and private stakeholders regarding high level or sensitive issues.
• Analyze reports, files, and documentation to identify barriers to placement or services and share findings with the CCU team.

Required Knowledge, Skills, and Abilities
• Ability to accurately and efficiently type detailed meeting notes in real time.
• Proficiency with Microsoft Office applications, including Excel (sorting, filtering, basic formulas); ability to learn additional systems.
• Ability to compose, review, and edit complex or technical correspondence.
• Strong analytical and critical thinking skills with the ability to make sound recommendations.
• Ability to interpret and apply rules, regulations, and policies to non routine individual cases.
• Strong organizational, time management, and scheduling skills.
• Ability to work independently while contributing effectively as part of a team.
• Ability to communicate clearly and professionally with internal and external stakeholders.
• Ability to build and maintain effective working relationships.
• Knowledge of, or ability to learn, disabilities services, healthcare programs, and community resources.
• Familiarity with medical and health insurance terminology preferred.
• Knowledge of, or ability to learn, collaboration tools such as SharePoint, Microsoft Forms, and Power Automate.

Minimum Qualifications
• A combination of four (4) years of education and/or experience in care management, medical eligibility programs, administrative support, and/or behavioral health.
• High School Diploma or GED required; some college coursework preferred.
• Demonstrated ability to work toward prompt case resolution, gather and document data accurately during meetings, work independently, and adapt to changing priorities.

Benefits
At SSO, we invest in your health, financial security, and professional growth. Benefits may include:
• Medical, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and paid holidays
• Flexible Spending Accounts (FSA)
• Additional employee perks

Keywords:
Administrative Assistant, Social Services, Human Services, MaineCare, Medicaid, Medical Eligibility, Care Management, Behavioral Health, Case Support, Healthcare Administration, Data Analysis, Meeting Minutes, Excel, Microsoft Office, SharePoint, State Programs, Public Assistance, Disability Services, Health Insurance, Healthcare Support, Contract Position, Augusta Maine

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.