ESSENTIAL JOB FUNCTIONS

• Performssuch front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to explain and assist client in signing intake forms; and handling difficult customer service interactions, either face-to-face or by telephone.

• Entersvarious client data in electronic informationsystem(e g, client demographics), client eligibility informationandentersother program-specific data (e g, grants) in various databases.

• May provide HIM related support to the Health Information staff, as needed

• Files andmaintainsa varietyof correspondence, records, reports, and other documents, related tosite’soperations

• Performs variety of administrative functions, including typing from various sources; data entry,as requested by supervisor, generatingrequisitions for such items as business cards, training registration fees, and office furniture; and taking minutes of meetings.

• Runs miscellaneousand various monthly/quarterly reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies;takes action, as needed, on results of reports; as needed, coordinates work site’s IT functions

• Participates in daily deposit process, including daily deposit reconciliation

• Monitors work site’s inventory of office supplies and orders supplies, as needed.

• Performssuch medicaltreatment-related administrativefunctions,coordinating lab appointments

• Mayfunction asliaisonwith SCS’s Properties department, as needed, performing such tasks assubmittingwork orders and communicating with Properties staffregardingsite needs.

• Mayfunction asInfectionPrevention Representative for site, performing such tasks as monitoring infection prevention-related supplies, attending Infection Prevention meetings, communicating infection prevention measures to staff

EDUCATION

• High School Diploma

• Completion of up to18 months’ business school, beyond high schoolpreferred

EXPERIENCE

• Three-to-four years’experience working inan officesetting and performing various administrative tasks