Job Description

Overview

Founded in 1987, Cruise Specialists, an Internova Travel Group company, is an award-winning cruise and tour agency of experienced and caring professionals dedicated to sending clients on luxury cruises and tours. As a proud member of Travel Leaders Network, we offer access to a wide range of exclusive rates and amenities. Cruise Specialists is headquartered in Seattle, Wash. Click here for more information about Cruise Specialists.

Responsibilities

JOB OVERVIEW:

Answer and route incoming phone calls. Provide administrative support and data entry for a variety of operational areas.

RESPONSIBILITIES:

Reception:

• Answer and route all incoming calls in a timely, efficient, pleasant and professional manner. (Office hours are based in Pacific Time Zone between 8am-5pm)
• Verify caller details against AgentMate for proper call handling.

CRM Data Entry:

• Enter new client bookings in AgentMate quickly and accurately.
• Communicate reservation ID and any follow-up instructions to agent and other operations staff as appropriate.
• Pull leads into AgentMate from Retrieve Lead Request and audit prospect or client information for accuracy and correct marketing engagement.

Other Operational Areas:

• Forward incoming client invoices, waitlist and upgrade notifications, air details, visa and health notifications, final payment notices, group updates and other vendor communications to agents and operational staff as appropriate.
• Forward itinerary change information and promotional messages to sales, operations and marketing staff.
• Process travel insurance purchase requests and enter details in AgentMate.
• Process client gift orders and enter details in AgentMate.
• Process group space requests with vendors and enter details in AgentMate
• Special projects as assigned.

Qualifications

QUALIFICATIONS:

• High School Diploma or equivalent.
• Two years administrative/clerical experience. Previous experience in the travel industry preferred.
• Demonstrated computer aptitude/proficiency in Microsoft Office Professional Applications.
• Detail oriented with excellent English language and customer service skills.
• Excellent communication, problem solving and organizational skills.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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