Acadia Healthcare

Administrative Assistant / Patient Advocate

Acadia Healthcare  •  Lafayette, LA (Onsite)  •  9 days ago
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Job Description

ESSENTIAL FUNCTIONS:

  • Support managers and employees through a variety of tasks related to organization and communication.
  • Responsible for confidential and time sensitive material.
  • Familiar with a variety of the field's concepts, practices and procedures.
  • Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.
  • Attend meetings and take accurate minutes.
  • May responsible for accurate and timely physician credentialing.
  • May direct and lead the work of others.
  • May manage and coordinate administrative programs and office activities.
  • Create spreadsheets, manage databases and prepare presentations, reports and documents as needed.
  • Answer telephones and take messages or transfer calls.
  • May cover the reception desk when required and supervise Admin Clerk staff.
  • Calendar management, schedule appointments, update calendars and arrange staff meetings
  • Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
  • Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
  • Identify process deficiencies that result in possible threats to patient rights or patient safety.
  • Maintain the complaint and grievance logs up to date.
  • Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
  • May participate in new hire orientation on educating staff on patient safety and advocacy
  • Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

OTHER FUNCTIONS:

  • Perform other functions and tasks as assigned.
Acadia Healthcare

About Acadia Healthcare

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.

Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.

Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.

As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Franklin, TN
Year Founded
Unknown
Website
acadiahealthcare.com
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