The Physical Therapy Department Secretary is responsible working referrals with centralized scheduling(electronic, written, faxed) as well as registering and scheduling outpatients, managing referral queues and waiting lists for therapy services. Obtains complete, accurate insurance information; verifies insurance benefits with Medicare, Medicaid and Third Party Payers. Explains insurance benefits to patients and collects any required therapy co-payments at the time of service. For Medicare patients, accesses CMS FISS/RTE to track therapy caps if required. In addition, greets patients, and answers the telephones. Clerical duties also include preparing any needed hard charts documents, scanning paper orders, filing, faxing, ordering supplies, and processing correspondence. Secretary may work Plan of Care queue(according to policy) in conjunction with HIM to ensure POC are signed. The secretary is responsible for distributing electronic/paper patient satisfaction surveys on a daily/weekly basis.
Work Experience
Education
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
