Job Description

Join the Team at Encanterra – Queen Creek's Premier Resort-Style Community! Nestled near the stunning San Tan Mountains, Encanterra offers a vibrant country club lifestyle featuring championship golf, resort pools, fitness centers, pickleball courts, fine dining, and year-round social events. As a key member of the community management team, you'll provide outstanding support to the Community Manager while serving homeowners, HOA board members, and onsite staff. If you thrive in a people-focused environment, enjoy building relationships, and take pride in delivering exceptional service, this is an exciting opportunity to make a meaningful impact every day!

Primarily responsible for providing all assistance to residents at an on-site property which includes daily customer service to homeowners in person, via email and over the phone. Also provides assistance and support to the Community Manager and the Assistant Community Manager, and other onsite staff members.

Position Responsibilities:

• Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
• Develops a working relationship with community board members and homeowners.
• Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
• Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
• Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
• Assists with community inspections of common areas according to AAM’s management contract.
• Perform various general accounting duties, including billing and processing waivers.
• Maintains accurate and current association records.
• Performs other duties as directed by management staff.

Knowledge, Skills and Abilities:

• Superior customer service skills and phone etiquette.
• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbal and written.
• Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to work collaboratively and cooperatively within the department as well as with other department.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Walking/driving through community to assist in the inspection of common areas.
• Helping to set up/break down for events and/or meetings as needed.