Job Description

Will you be our next Onsite Front Desk Administrator?

Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!

Who is SPECTRUM Association Management?

SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 17 years in a row. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM Association Management has won the 17 Best Places to Work award because we care about helping achieve big things in life inside and outside of work.

What does it look like to be an employee at Spectrum Association Management?

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

-93% of employees have felt well supported by management through COVID-19.

General job information:

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

Essential Duties and Responsibilities

• Welcome the Homeowner in the office Receive Homeowner payments

• Handle walk-in billing questions

• Transfer calls to appropriate parties

• Responding to homeowners via Live Chat and Emails

• Working extensively with Outlook, and software for recording correspondence

• Conflict de-escalation and resolution with difficult or upset customers

• Following up on outstanding issues

• Talk face-to-face to explain situations or billing issues and provide billing support

• Provide high-level customer service Internal and external emails

Requirements

Job Requirements/Qualities:

• Strong communication skills, both verbal and written

• Ability to understand and carry out oral and written requests

• Problem-solving skills and detail-oriented

• Working knowledge of keyboard and software navigation

• Ability to multitask and learn in a fast-paced environment

• Customer service-minded with the ability to work as part of a team

• Communicates professionally and accurately on the phone with homeowners

• Contributes to a positive team environment

• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture

• Strong organization and follow-up

• Maintains a calming demeanor during customer phone interaction and peak times

• Anticipates the needs of our clients by continually evaluating the environment during interfacing

• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

• SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
  We offer a comprehensive package that is more than just a paycheck

  • Recognized as Best Places to Work since 2007!

  • Fastest Growing Company - Fast Track 50 in 2020.

  • San Antonio-based homeowners’ association management company.

  • Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

  • Work / Life balance.

  • 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

  • Forty paid hours per year for community service activities.

  • 11 Annual Paid Holidays.

  • Internal Learning and Development Management System.

  • The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

  • Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

  • Well-structured career track plan with a 6-month review.

Schedule: Monday - Friday 8 AM- 5 PM

Pay Rate: $15/hr

Address: 901 South MoPac Expressway Barton Springs Building 1, Suite 300 Austin, TX 78746

Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.