Job Description

This position will perform a variety of secretarial/administrative duties for the OBGYN Department through extensive patient contact.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Provides administrative support to the OBGYN Department.
• Obtains, documents and verifies patient demographic, financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Reviews bump-list, pending report, No-Show Report, MyHealth Admin requests, and GWDOC e-mails daily.
• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
• Provides indigent patients with lists of alternative medical resources.
• Receives callers and takes messages as necessary.
• Receives, sorts, opens and distributes mail.

• Arrange and coordinate all preoperative appointments.

  1. Contact primary care physician and request necessary referrals for testing

  2. Gather all results from preoperative appointments before surgery

  3. Fax information to surgical unit

• Pre-certify all surgical procedures and authorize in-office procedure.

• Initiate Rx orders, Radiology orders

• Completes patient paperwork within 3 – 5 Business Days from the time of receiving the documentation.

• Mail out all clinical correspondence for physician(s), review provider schedules daily for accurate scheduling

• Other miscellaneous administrative duties (medical records requests, etc.)

• Touchworks/IDX/Touch Chart

• Manage Call In/Rejected Rx task list

• Scan information into charts and print information from electronic records when needed

• Prioritize and complete all tasks with documentation if necessary reassign appropriately

• Task or fax procedural reports, labs & reports to referring physicians

• Check task list and process messages if necessary (POL etc.)

• Check print/fax queue for assigned division

• Make correction in Touch Chart (Cut & Paste)

Minimum Qualifications

Education

• High school graduate or equivalent combination of training and experience is necessary; knowledge of medical terminology. Two years of college is preferred.

Experience

• A minimum of 3 years of administrative experience in a fast-paced healthcare setting.
• Prior experience working with patient records, billing, and scheduling in a clinical setting is needed for this position.
• Typing skills of 30 WPM is necessary.
• A minimum of 2 years of customer service experience in a patient care environment, preferably with six or more months of experience in patient scheduling
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.

Physical Requirements

• Walk, bend, twist, and reach above shoulder frequently in an office setting
• Must be able to occasionally lift, carry, push, or pull up to 20 lbs. as part of the role
• Regularly exposed to healthcare setting that may require personal protective equipment
• Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.