The Administrative Assistant, North LA Region, will be an integral part of the operational management team, providing support for the region. The position is responsible for assisting The Retail Management team with the daily operations of the iconic properties with specific focus on guest experience, tenant relations, budgeting and expense control, property events and office administrative tasks. The nature of the role requires availability during the core business hours of Monday through Friday from 9:00am-6:00pm and flexibility to work evening, weekends, and holidays as needed.
Perform comprehensive administrative support to multiple departments, including data entry, document management, report creating, and filing
Coordinate office supply inventory, ordering, and maintenance to ensure adequate stock levels
Oversee general office organization, including maintaining common areas and supporting a clean and welcoming environment
Serve as the initial point of contact by answering, screening, and directing incoming calls, mail, and other correspondence—some of which may be confidential in nature—in a timely and professional manner.
Manage calendars and coordinate meeting schedules, proactively resolving conflicts and prioritizing engagements to ensure efficient time management.
Process, distribute, and accurately code invoices to support timely payments and financial accountability.
Prepare and submit expense reports and check requests as needed, ensuring compliance with internal policies and deadlines.
Oversee the petty cash fund, maintaining accurate records and reconciliation.
Deposit checks via PNC or coordinate with corporate for processing.
Coordinate and manage permit applications and vendor installation for Seasonal and Brand Partnership activations throughout the year.
File and document incident reports, forwarding to insurance providers as required.
Draft, prepare, and send official correspondence to tenants and vendors.
Prepare and send annual impound and reconciliation letters in accordance with operational schedules.
Follow up with guests to resolve concerns or challenges encountered during visits, ensuring high standards of service and satisfaction.
Support property condition assessments by monitoring cleanliness, landscaping, tenant compliance with operating hours, and overall appearance.
Collect and compile monthly sales data from tenants; assist with drafting and finalizing the Monthly Business Update.
Maintain and distribute the Gross Sales Report, ensuring timely and accurate monthly updates.
Organize and update the Special Events Binder, including securing all required permits for events.
Assist the Marketing Manager with tenant engagement and oversee inventory for special events
Assist in planning and organizing events, coordinating logistics, and managing event-related documentation.
Draft service contract agreements and maintains agreement logs to track projects and oversee purchase orders and check requests.
Maintain comprehensive tenant lease files, ensuring all required documents are up-to-date (e.g., monthly sales reports, correspondence, lease agreements, storage agreements).
Oversee Certificate of Insurance logs for all vendors, tenants, and contractors, confirming valid coverage and appropriate additional insured documentation.
Update and maintain Everbridge contact lists monthly to ensure effective emergency communication.
Attend all property and operations meetings and participate in the Manager-on-Duty (MOD) rotation program.
Personable and professional with a positive attitude
Ability to handle confidential information with discretion and professionalism
Strong organizational and multitasking abilities with keen attention to detail
Excellent written and verbal communication skills
Proficiency in MS Office Suites (Word, Excel, PowerPoint, Outlook
Proven problem-solving abilities and strong interpersonal skills
Self-motivated with the ability to work independently and as part of a team
Adaptability to a dynamic and fast-paced work environment
Aptitude for assisting callers and guests under pressure or in challenging situations
Familiarity with the real estate, luxury retail, or hospitality industry
Recognized around the world as the most innovative and successful developer of retail complexes, Caruso continues to be the leader in the industry for sales, popularity, growth and the highest quality portfolio. By combining a focus on driving sales, a passion for architectural and design excellence, a commitment to serving the needs of the local community, and close attention to offering a one-of-a-kind guest experience, Caruso has become the most admired real estate development firm in the industry.
