Job Description

Responsible for supporting daily operations by monitoring multiple computer systems, answering incoming calls, coordinating work activities, and communicating with internal teams.

Responsibilities

• Monitor multiple computer screens and operational systems for real-time updates and alerts.
• Dispatch or coordinate work requests to the appropriate personnel or departments.
• Receive, document, prioritize, and track service requests and operational issues.
• Maintain communication with field personnel, supervisors, and internal teams to ensure timely resolution of issues.
• Record all calls, incidents, and operational activities accurately in company systems.
• Monitor work order status and provide updates as needed.
• Escalate critical issues following established procedures.
• Coordinate emergency or priority communications when necessary.
• Maintain detailed shift logs and ensure accurate handoff of information between shifts.
• Monitor alarms, notifications, and system alerts, taking appropriate action when required.
• Verify information for accuracy before entering or updating records.
• Generate daily reports and update operational dashboards using Microsoft Excel.
• Perform data entry and maintain accurate electronic records.
• Support daily operations by ensuring information is communicated efficiently and accurately.
• Maintain confidentiality of company and customer information.

Qualifications

• Previous call center, dispatch, customer service, operations support, or administrative experience preferred.
• Must be willing to work night shift.
• High School Diploma or GED equivalent required.
• Proficient with Microsoft Office, especially Excel.
• Strong computer skills with the ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Reliable, dependable, and able to work independently as well as with a team
• Must meet conditional job offer requirements.