Job Description

Bay State Community Services is seeking a detail-oriented and organized Administrative Assistant to support the daily operations of the Massachusetts Impaired Driver's Program. This individual will serve as the first point of contact for program participants, maintain accurate records, coordinate administrative processes, and provide exceptional customer service to clients, staff, and community partners.

The ideal candidate is professional, dependable, and able to manage multiple priorities in a fast-paced environment.

What You Will Be Doing to Support the Program

• Greet and assist program participants in person, by phone, and via email.
• Schedule participant intakes, assessments, group sessions, and appointments.
• Maintain accurate participant records and program documentation in accordance with agency and state requirements.
• Process program enrollment paperwork, attendance records, and participant payments.
• Prepare reports, correspondence, and other administrative documents as needed.
• Assist with data entry and database management.
• Coordinate communication with courts, probation departments, referral sources, and other stakeholders.
• Maintain confidentiality of participant information in accordance with agency policies and HIPAA regulations.
• Provide general administrative support to program staff.
• Perform other duties as assigned.

Important Health and Wellness Benefits

Bay State Community Services recognizes the hard work and dedication of our staff and has developed a comprehensive benefit package to support you and your family.

Benefits begin on your first day of employment!

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program
• Paid Parental Leave

Generous Paid Time Off

• 35 Days Paid Time Off (15 Vacation Days, 12 Holidays – includes Juneteenth and 8 Sick Days)

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment)
• Opportunities for Tuition Reimbursement
• Opportunities for Student Loan Forgiveness
• Mileage Reimbursement
• Pet Insurance

Extensive Training Program

• Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)
• Supervision for Licensure and Specializations
• Immediate Access to Comprehensive Online Self-Paced CEU Trainings
• Opportunities for Certification in Evidence-Based Practices

Requirements

QUALIFICATIONS: (Education and Experience)

• Associate's Degree or higher preferred
• Minimum of 1–2 years of administrative or office support experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to prioritize tasks and work independently.
• Experience working in a behavioral health, healthcare, human services, legal, or court-related setting preferred.
• Ability to maintain professionalism and confidentiality when interacting with participants and external partners.

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.