Job Description

This position requires the individual employee to interact with a diverse ethnic, cultural, and religious staff and residential population, to carry out their duties and responsibilities within the immediate proximity to 143 homeless MICA residents live; and may involve interacting with persons troubled by addictions, mental illness, or physical illness/disabilities or any combination thereof.

Responsibilities

• Type correspondence as directed by the Director of shelters, Program Director, Supervisor - Social Services, and Administrative Assistant for Family and MICA Shelters.
• Assists Administrative Assistant for shelters in placing orders, processing invoices, and updating payroll, etc. when needed.
• Assist Administrative Assistant for Shelters in filing/typing/faxing/photocopy when requested.
• Responsible in creating charts for incoming Residents by maintaining, and also archiving de-activated Resident charts when needed.
• Ensure the smooth operation of the reception desk. Answer, transfer and take messages on all incoming telephone calls.
• Act as Custodian for Kingsboro Mica metro cards.
• Ensure facility office equipment is working properly and place service calls when needed.
• Receive, sort, and distribute all facility mail in accordance with policy and procedures.
• Responsible for maintaining and updating the bulletin boards.
• Responsible for maintaining Staff and Resident identification cards.
• Responsible for entering Resident’s passes into the computer as instructed and approved by Supervisor - Social Services.
• Attend meetings and take minutes when requested.
• Attend the weekly Case Conferences and take minutes/progress notes; maintain a file for all Case Conferences notes.
• Maintain Resources file for Social Services Department.
• Prepare monthly statistical and other reports as required.
• Ensure the Token Economy program is up to date.

Qualifications

• A High School or a GED diploma and two years experience in the field.
• Speak fluently in the English language and proficient in the English grammar.
• Type 50 words per minute.
• Knowledge of proper telephone procedures and is computer literate